Maintenance Helpdesk Coordinator

3 months ago

London, United Kingdom Smart Managed Solutions Full time

**Why work for Smart?**

**Benefits**: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days

At Smart, we help the worlds smartest companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services.

We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors.

**Role Purpose**

As Helpdesk Planner Co-Ordinator you, will be responsible for ensuring the planning and scheduling of all planned maintenance and reactive works for our portfolio of client sites, including the liaison with end users and vendors to ensure all equipment and building infostructure is serviced/maintained in a timely manner.

**Key Duties**
- Ensure Scheduling of Planned Maintenance works with External vendors and End Users, Coordinating internal and external contractors
- Ensure that all remedial and reactive works are scheduled in line with KPI’s.
- Obtain quotes for additional planned maintenance where necessary.
- Liaise with the end user to facilitate PPMs and reactive maintenance.
- Ensure all vendors are booked on to site using the designated Visitor Notification System.
- Maintain vendor asset lists to ensure correct Contract coverage/Cost.
- Ensure renewal quotes for Annual Maintenance Contracts are obtained.
- Raise purchase orders for all maintenance contracts, remedial works and spare parts as necessary.
- Daily up date of Helpdesk Reactive work orders.
- Maintain Asset Lifecycle Management for FM Assets
- Engage in cross departmental projects.
- Support QA in internal/Sponsor Audits.
- Maintain regulatory compliance at all times
- Support to Smart Management Team to ensure all activities are completed.

**PERSON SPECIFICATION**:
**Experience (essential)**
- Good PC skills
- Experience of working in data input or data analysis
- Experience using Elogbooks
- Team player, hard worker, good interpersonal skills, ability to communicate well.
- Ability to work to deadlines.

Please note, all details are provided for guidance only, and do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms and conditions are provided within Offers of Employment, The Employee Handbook and appropriate policies within the Company. This document does not constitute an Offer of Employment. Offers are only valid when provided in writing through the Human Resources Dept

**Salary**: £30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: MHC-LB

  • Helpdesk Coordinator

    4 days ago

    London, Greater London, United Kingdom Platinum Facilities Maintenance Services Full time

    Helpdesk Coordinator Role OverviewAs a Helpdesk Coordinator at Platinum Facilities Maintenance Services, you will play a vital role in ensuring the smooth operation of our Water Treatment department. You will be part of a dynamic team, supporting a critical service in water treatment management.Key Responsibilities:Scheduling and Dispatch: Organize and...

  • Helpdesk Coordinator

    5 days ago

    London, Greater London, United Kingdom Platinum Facilities Maintenance Services Full time

    Helpdesk Coordinator Role OverviewAs a Helpdesk Coordinator at Platinum Facilities Maintenance Services, you will play a vital role in ensuring the smooth operation of our Water Treatment department. You will be part of a dynamic team, supporting a critical service in water treatment management.Key Responsibilities:Scheduling and Dispatch: Organize and...

  • Cafm & Helpdesk Coordinator

    3 months ago

    London, United Kingdom Integral UK Full time

    CAFM & Helpdesk Coordinator Location: Integral UK Office, London Employment Type: Full-time. Office based - 8am-5.30pm Monday - Friday Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a CAFM & Helpdesk Coordinator. In this role, you will be responsible for managing the Computer-Aided Facility Management...

  • Helpdesk Coordinator

    3 months ago

    London, United Kingdom Quantec HVAC LTD Full time

    **Helpdesk Coordinator** - Helpdesk Coordinator or Facilities Administrator or Service Coordinator._ Here at Quantec, we specialise in providing first class services for commercial Air Conditioning, chillers and boilers to our valued and growing client base. - _The position is full time, Monday - Friday, 40 hours a week._ - _8AM - 5PM_ **General...

  • Maintenance Helpdesk Administrator

    5 months ago

    London, United Kingdom The Ivy Collection - Support Office Full time

    **Maintenance Helpdesk Administrator** **Purpose of Role** The Maintenance Helpdesk Administrator plays a crucial role in coordinating and managing maintenance requests and activities within the company. They are responsible for handling incoming maintenance requests, scheduling repairs and inspections, and ensuring timely resolution of issues. The...

  • Facilities and Helpdesk Coordinator

    2 days ago

    London, Greater London, United Kingdom Skillmatchrecruitment Full time

    Our client, a leading facilities management and maintenance contractor in the UK, is seeking a skilled Facilities Helpdesk Coordinator to join their team. This is an exciting opportunity for a talented professional looking for long-term career progression in a dynamic and forward-thinking organization.The successful candidate will provide operational...

  • Facilities and Helpdesk Coordinator

    2 days ago

    London, Greater London, United Kingdom Skillmatchrecruitment Full time

    Our client, a leading facilities management and maintenance contractor in the UK, is seeking a skilled Facilities Helpdesk Coordinator to join their team. This is an exciting opportunity for a talented professional looking for long-term career progression in a dynamic and forward-thinking organization.The successful candidate will provide operational...

  • Facilities Helpdesk Coordinator

    3 weeks ago

    London, Greater London, United Kingdom OCS Group UK Full time £25

    Position Title: Facilities Helpdesk Coordinator Working Days: Monday to Friday - 08:00 to 16:00 OCS Group UK is seeking a dedicated Facilities Helpdesk Coordinator to become a vital part of our enthusiastic team. In this role, you will play a crucial part in managing the helpdesk operations, ensuring the seamless execution of planned maintenance,...

  • Helpdesk Coordinator

    3 hours ago

    London, Greater London, United Kingdom paretofm Full time

    About the RoleParetofm is seeking a highly organized and detail-oriented Helpdesk Administrator to join our team in London. As a Helpdesk Administrator, you will play a crucial role in ensuring the smooth operation of our facilities management services.Key ResponsibilitiesHelpdesk Operations: Monitor and manage the helpdesk email, logging jobs and allocating...

  • Helpdesk Coordinator

    10 minutes ago

    London, Greater London, United Kingdom paretofm Full time

    About the RoleParetofm is seeking a highly organized and detail-oriented Helpdesk Administrator to join our team in London. As a Helpdesk Administrator, you will play a crucial role in ensuring the smooth operation of our facilities management services.Key ResponsibilitiesHelpdesk Operations: Monitor and manage the helpdesk email, logging jobs and allocating...

  • Facilities Helpdesk Coordinator

    2 months ago

    London, United Kingdom Maxwell Stephens Recruitment Full time

    Are you ready to take the helm in shaping the future of London's architectural landscape? Our clients thriving property company, boasting nearly 100 prestigious buildings nestled in the heart of Central London, is seeking a FM Helpdesk Coordinator to spearhead our clients dynamic team. Picture this: you'll be part of a visionary team entrusted with the...

  • Helpdesk Coordinator

    3 months ago

    London, United Kingdom Omni RMS Full time

    **Helpdesk Administrator** **Permanent, Full Time** **Salary: £28,000 - £30,000** **Location: Baker Street, London. NW1 5RS (office based Mon-Fri)** We are recruiting for an experienced Helpdesk Administrator to join our facilities helpdesk on the Transport for London hard FM contract. They will log and create new job orders, assign them to the...

  • Helpdesk Coordinator

    2 weeks ago

    Beverley, Greater London, United Kingdom HVAC Recruitment Full time

    Helpdesk CoordinatorMonday to FridayCompetitive SalaryWorcester Park, KT3Our client currently has an opportunity for a Helpdesk Coordinator to be based on a large commercial site which is based in Worcester Park.As a company they can offer 25 days holiday + bank holidays, pension as well as further training courses. The site also has on site facilities and...

  • Helpdesk Coordinator

    3 months ago

    London, United Kingdom CBRE Full time

    **Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...

  • Helpdesk Coordinator

    2 days ago

    London, Greater London, United Kingdom paretofm Full time

    Job Summary:Paretofm is seeking a highly organized and detail-oriented Helpdesk Administrator to join our team on a full-time basis. As a Helpdesk Administrator, you will be responsible for providing administrative support to our facilities team, ensuring the smooth operation of our helpdesk and facilities management systems.Key Responsibilities:Helpdesk...

  • Helpdesk Coordinator

    2 days ago

    London, Greater London, United Kingdom paretofm Full time

    Job Summary:Paretofm is seeking a highly organized and detail-oriented Helpdesk Administrator to join our team on a full-time basis. As a Helpdesk Administrator, you will be responsible for providing administrative support to our facilities team, ensuring the smooth operation of our helpdesk and facilities management systems.Key Responsibilities:Helpdesk...

  • Helpdesk Coordinator

    5 days ago

    City of London, United Kingdom Invictus Group Full time

    Job Title: Helpdesk CoordinatorJob Summary:We are seeking a highly skilled and organized Helpdesk Coordinator to join our team at Invictus Group. As a Helpdesk Coordinator, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage CAFM System: As a key user on site, you will be...

  • Tenant Helpdesk Coordinator

    2 days ago

    London, Greater London, United Kingdom LH Pink Consulting Limited Full time

    About the RoleLH Pink Consulting Limited is seeking a highly skilled and experienced Tenant Helpdesk Coordinator to join our team. As a Tenant Helpdesk Coordinator, you will be responsible for managing and maintaining the helpdesk services standards and operations by responding to helpdesk requests from various sites.Key ResponsibilitiesManage and maintain...

  • Tenant Helpdesk Coordinator

    3 days ago

    London, Greater London, United Kingdom LH Pink Consulting Limited Full time

    About the RoleLH Pink Consulting Limited is seeking a highly skilled and experienced Tenant Helpdesk Coordinator to join our team. As a Tenant Helpdesk Coordinator, you will be responsible for managing and maintaining the helpdesk services standards and operations by responding to helpdesk requests from various sites.Key ResponsibilitiesManage and maintain...

  • Helpdesk & Performance Coordinator

    3 weeks ago

    London, Greater London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk & Performance Coordinator - Facilities Management Provider - London - £50k per annum CBW is currently seeking a Helpdesk & Performance Coordinator ready to embrace the next step in Facilities Management. We are looking for a dedicated and ambitious professional to join our team. Working Hours:08:00am to 17:00pm Monday to FridayOffice based Key...