Maintenance Helpdesk Coordinator

6 months ago

London, United Kingdom Smart Managed Solutions Full time

**Why work for Smart?**

**Benefits**: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days

At Smart, we help the worlds smartest companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services.

We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors.

**Role Purpose**

As Helpdesk Planner Co-Ordinator you, will be responsible for ensuring the planning and scheduling of all planned maintenance and reactive works for our portfolio of client sites, including the liaison with end users and vendors to ensure all equipment and building infostructure is serviced/maintained in a timely manner.

**Key Duties**
- Ensure Scheduling of Planned Maintenance works with External vendors and End Users, Coordinating internal and external contractors
- Ensure that all remedial and reactive works are scheduled in line with KPI’s.
- Obtain quotes for additional planned maintenance where necessary.
- Liaise with the end user to facilitate PPMs and reactive maintenance.
- Ensure all vendors are booked on to site using the designated Visitor Notification System.
- Maintain vendor asset lists to ensure correct Contract coverage/Cost.
- Ensure renewal quotes for Annual Maintenance Contracts are obtained.
- Raise purchase orders for all maintenance contracts, remedial works and spare parts as necessary.
- Daily up date of Helpdesk Reactive work orders.
- Maintain Asset Lifecycle Management for FM Assets
- Engage in cross departmental projects.
- Support QA in internal/Sponsor Audits.
- Maintain regulatory compliance at all times
- Support to Smart Management Team to ensure all activities are completed.

**PERSON SPECIFICATION**:
**Experience (essential)**
- Good PC skills
- Experience of working in data input or data analysis
- Experience using Elogbooks
- Team player, hard worker, good interpersonal skills, ability to communicate well.
- Ability to work to deadlines.

Please note, all details are provided for guidance only, and do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms and conditions are provided within Offers of Employment, The Employee Handbook and appropriate policies within the Company. This document does not constitute an Offer of Employment. Offers are only valid when provided in writing through the Human Resources Dept

**Salary**: £30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: MHC-LB

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