Incident Manager
3 days ago
**Problem and Incident Manager**
**ITIL / Problem / Incident / Jira / Outside IR35 / Fully Remote**
**Contract**: Outside IR35
**Length**: 12 Months (Extensions likely)
**Rate**: £400 per day
**Location**: Remote
**The Role**
SR2 are pleased to be working with a leading energy provider that are looking for a Problem and Incident Manager to join their team.
You will have the opportunity to:
- Manage the end-to-end incident process,
- Work with 3rd party suppliers to progress resolution of identified incidents.
- Recommend and implement solutions to ongoing problems/trending incidents
- Collaborate with the incident management team to ensure that all protocols are diligently followed.
- Facilitate the continual improvement and refinement of the Incident & Problem Management processes.
- Work with a highly qualified team
**Essentials**:
- Proven experience as an incident manager in a similarly sized organisation
- In-depth understanding and experience of working in all aspects of incident and problem management, including major incident, stakeholder communication, post event review and problem management.
- High level knowledge of ITIL through practical experience or certification
- Have excellent communication skills, both written and verbal.
- Experienced working in an enterprise environment
- Knowledgeable using Jira
The contract will be for a minimum of 12 months, Outside IR35, offering fully remote working and a day rate of up to £400.
**ITIL / Problem / Incident / Jira / Outside IR35 / Fully Remote
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