Incident Consultant

4 months ago


Bristol, United Kingdom Diligenta Full time

**Salary**: From £30379-£37974

**Who are Diligenta?**:
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

**The Opportunity**:
To support the increase in demand, our Technical Operations team are looking for an Incident Consultant to join us, providing an exciting opportunity to build your analytical skills in more project-based work. This involves the managing and tracking of incidents through to closure with regular project meetings, providing guidance and root cause analysis, ensuring to follow client and regulation guidelines.

**You'll be**:

- Managing the incidents to ensure identification, customer treatment, rectification action plans and closure are delivered to agreed timelines and quality targets. - Facilitating and leading incident meetings, including monthly working parties and ad hoc event-related decision meetings. - Developing strong relationships with key internal and external stakeholders to support closure of incidents. - Conducting root cause analysis to highlight the mitigating actions that prevent reoccurrence.
- Experience working within the financial sector, or similarly regulated environment. - Strong analytical skills. - Good knowledge of utilising spreadsheets. - Articulate written and verbal communication skills. - Are comfortable with using IT to a good standard.

**The Perks**:

- 25 days holidays + 8 bank holidays - Discretionary annual bonus - Company pension scheme membership - Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools - Access to our Confidential Helpline is available to be used by you and your family - Develop your career through a wider global organisation of the TCS family


  • Incident Consultant

    4 months ago


    Bristol, United Kingdom Diligenta Full time

    **Who are Diligenta?** Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...


  • Bristol, Bristol, United Kingdom VIQU IT Recruitment Full time

    Job Title: Pre-Sales Security ConsultantJob Type: Full-timeLocation: Swindon/HybridJob Description:Company Overview:VIQU IT Recruitment is a leading provider of IT recruitment services, partnering with top companies to find the best talent in the industry.Job Summary:We are seeking an experienced Pre-Sales Security Consultant to join our client's team. As a...


  • Bristol, Bristol, United Kingdom VIQU IT Recruitment Full time

    Job Title: Pre-Sales Security ConsultantJob Type: Full-timeLocation: Swindon/HybridJob Description:Company Overview:VIQU IT Recruitment is a leading provider of IT recruitment services, partnering with top companies to find the best talent in the industry.Job Summary:We are seeking an experienced Pre-Sales Security Consultant to join our client's team. As a...


  • Bristol, Bristol, United Kingdom Thorn Baker Construction Full time £50,000 - £55,000

    Senior Sustainability ConsultantBristol & South WestSalary: £50,000 - £55,000Role OverviewThorn Baker Construction is seeking a dedicated Sustainability Consultant to join our dynamic team within the construction sector, focusing on Civil Engineering projects.Key ResponsibilitiesPrimarily site-based role, overseeing projects across the Bristol and Cornwall...

  • Csv Consultant

    4 months ago


    Bristol, United Kingdom VQ Life Sciences Full time

    **CSV Consultant** **VQ Life Sciences** are recruiting for a **CSV Consultant, Permanent or Contract**. This is a **hybrid remote/ client facing position** ensuring that our client requirements are translated into effective quality and compliance services and solutions that are delivered in the most optimum way. **ROLE** - To effectively plan Computerised...


  • Bristol, Bristol, United Kingdom Stealth iT Consulting Full time

    Job Summary:Stealth iT Consulting is seeking a highly skilled Cloud Transformation Consultant to join our team. As a Senior Cloud Operations Specialist, you will play a key role in driving our clients' cloud adoption and digital transformation initiatives.About the Role:This is a high-impact position within our Cloud Transformation capability unit,...


  • Bristol, United Kingdom The Portfolio Group Full time

    Are you a passionate and experienced Health & Safety professional looking to make a real impact? Do you crave flexibility, career growth, and an environment where innovation and excellence are celebrated? We're proud to be partnering with a prestigious, award-winning global consultancy that's expanding its team of Health & Safety experts. If you're ready to...


  • Bristol, Bristol, United Kingdom Stealth iT Consulting Full time

    Job Summary:Stealth iT Consulting is seeking a highly skilled Cloud Transformation Consultant to join our team. As a Senior Cloud Operations Specialist, you will play a key role in driving our clients' cloud adoption and digital transformation initiatives.About the Role:This is a high-impact position within our Cloud Transformation capability unit,...


  • Bristol, United Kingdom The Portfolio Group Full time

    Are you a passionate and experienced Health & Safety professional looking to make a real impact? Do you crave flexibility, career growth, and an environment where innovation and excellence are celebrated? We're proud to be partnering with a prestigious, award-winning global consultancy that's expanding its team of Health & Safety experts. If...


  • Bristol, United Kingdom ITM Full time

    **In a nutshell** **What you will be doing**: No two days will be the same, and each day will present new challenges to you. You will be thinking on the spot, dealing with both incidents and service requests, working collaboratively with other individuals and teams to get to the bottom of the problem. Initially you will be taught how to perform tasks such...

  • Locum Consultant

    3 months ago


    Bristol, United Kingdom Locum Meds Full time

    We are looking for Locum consultant for NHS trust and private sector. - Anaesthesia - Clinical oncology - Clinical radiology - Emergency medicine - General medicine - Obstetrics and gynaecology - Ophthalmology - Paediatrics - Pathology - Psychiatry - General surgery - Histopathology - Rheumatology - Breast surgery - Dermatology - Stroke Medicine -...


  • Bristol, United Kingdom UK Health Security Agency Full time

    Job summary A senior role within the Health Protection Team (HPT) providing leadership, management and oversight of the HP function, including the response to incidents and outbreaks and responsibility for the day-to-day operational delivery. The post holder will play a key role in developing, shaping and assuring the HP function, which may include...


  • Bristol, United Kingdom Cloud2 Consult Full time

    D365 F&O Functional/Technical Support ConsultantLocation: RemoteJob Type: Full-TimeSalary: Flexible (Experience Depending)Job Overview:We are seeking a highly skilled and motivated D365 F&O Functional/Technical Support Consultant to join our dynamic team. The ideal candidate will be responsible for providing in-depth functional and technical support for...

  • IT Service Management

    4 months ago


    Bristol, United Kingdom i3Works Ltd Full time

    **IT Service Management (ITSM) Consultant** **About us**: Here at i3 works we have a new and exciting opportunity for an enthusiastic consultant to come and join our IT Service Management team. The role of the ITSM team is to provide value to customers through a set of specialised organisational capabilities in the form of services. It is a customer...

  • Risk Event Consultant

    3 months ago


    Bristol, United Kingdom Diligenta Full time

    **Salary**: From £27105-£33882 **Who are Diligenta**: Diligenta' s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we...

  • Risk Event Consultant

    3 months ago


    Bristol, United Kingdom Diligenta Full time

    **Who are Diligenta** Diligenta’ s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is...


  • Bristol, United Kingdom Capgemini Full time

    **The job on offer**: **The Cyber Security Consultant will act as the primary point of contact for our client and coordinate the delivery of work undertaken by 4 teams deployed in our client’s organisation. The Cyber Security Consultant will be comfortable using agile delivery methods to address our client’s priorities and requirements as they evolve and...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    Consultant in Palliative Medicine - Fixed Term for 12 months We are seeking a dedicated and passionate Consultant in Palliative for 12 months (4,5 pa job plan) to cover the department. We are looking for someone who can help us to provide outstanding and exemplary care for palliative care patients in the South West. The Palliative Care team works in an...

  • Senior Digital

    3 months ago


    Bristol, United Kingdom Fox Morris Group Full time

    **Fox Morris Group** are working to recruit a **Senior Digital & Technology Consultant** **Length - 6+month ongoing contract** **Rate - Please submit CV with rate you are seeking inside ir35?** Reporting into the Head of Digital, Data and Operations, the Service Manager - Digital and Technology will be responsible for ensuring that digital and technology...

  • Administrator

    5 months ago


    Bristol, United Kingdom Oxleas NHS Foundation Trust Full time

    To provide an integrated comprehensive secretarial and administrative support service to the integrated health care services at HMP Bristol. Communication Liaison and telephone contact with all statutory and non-statutory agencies, healthcare practitioners, GPs, consultants and solicitors etc., within prisons, hospitals and community health settings as...