Incident Administrator

7 months ago

Bristol, United Kingdom Allianz UK Full time

**Who We Are**

Allianz is a global insurance company serving across 70 different countries, from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.

**About The Role**

We have a great opportunity for an Incident Administrator to join the Data Rights Team, you'll combine working from home with working in either the Guildford or Bristol office.

Your primary responsibility will be to take ownership of assigned Potential Personal Data Incidents (PPDI) from initial assessment through to resolution, engaging with functions across the business, ensuring all stakeholders are informed of progress.

Reporting to the Information Rights Manager you will be part of the Data Rights team providing an operational and supportive role to assigned business areas. You will be operating in an environment where training and learning are available and encouraged to give you a greater understanding of processes. Working closely with the Business Incident Coordination Team (BICT) and the Privacy Team this role assists in ensuring the highest levels of customer service when dealing with incidents from initial notification through to successful resolution.

**Key Accountabilities**:
- Effectively and efficiently coordinate and resolve PPDI requests- Identify incidents that should be escalated to the BICT team- Engage with functions across the business ensuring all stakeholders are informed of incident progress- Maintaining accurate and current records for incidents, ensuring systems are updated in a timely manner- Own documents and processes, reporting monthly PPDI numbers and commentary to the Information Rights Manager and the Privacy Team Manager- Build and maintain effective and positive relationships with customers, stakeholders, suppliers and colleagues- Take ownership for workflow and prioritisation decisions, reacting quickly and responding positively to changing needs, whilst ensuring regulatory and internal timescales are met- Assist in the training and support of colleagues- Ensure own regulatory compliance in relation to the industry, internal policies and procedures and personal obligations

**About You**

You'll be able to demonstrate an interest and basic understanding of incident coordination (ideally gained in a Financial Services or Information Services environment). You'll be process driven, used to working systematically, achieving key deadlines whilst delivering high quality customer service.

**Skills & Experience**- An understanding of incident coordination ideally gained from working in an incident management team or similar environment- Ability to problem solve and think practically and logically, following regulated policies and timescales- IT literacy is essential including proficiency in MS Office specifically Outlook, Teams, Word and Excel and ideally SharePoint- Good written and verbal communication skills, with the ability to speak with colleagues at all levels across the business- Ability to prioritise workload and deal with changing demands- Ability and desire to work both autonomously and in a team environment

**What We Will Offer You**

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from, including, retail discounts, discounted insurance cover and our newly launched ElectriX car purchase scheme, so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- 25 days holiday with the opportunity to buy/sell up to 5 days- Annual performance related bonus- Contributory pension scheme- Excellent career development opportunities

**Our Ways of Working**

We are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

**Our Purpose and Values**

We secure your future

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

**Diversity & Inclusion**

At Allianz, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Ch

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