Incident Consultant

7 months ago


Bristol, United Kingdom Diligenta Full time

**Who are Diligenta?**
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
**The Opportunity**
To support the increase in demand, our Technical Operations team are looking for an Incident Consultant to join us, providing an exciting opportunity to build your analytical skills in more project-based work. This involves the managing and tracking of incidents through to closure with regular project meetings, providing guidance and root cause analysis, ensuring to follow client and regulation guidelines.
**You’ll be**:

- Managing the incidents to ensure identification, customer treatment, rectification action plans and closure are delivered to agreed timelines and quality targets. - Facilitating and leading incident meetings, including monthly working parties and ad hoc event-related decision meetings. - Developing strong relationships with key internal and external stakeholders to support closure of incidents. - Conducting root cause analysis to highlight the mitigating actions that prevent reoccurrence.
- Experience working within the financial sector, or similarly regulated environment. - Strong analytical skills. - Good knowledge of utilising spreadsheets. - Articulate written and verbal communication skills. - Are comfortable with using IT to a good standard.
**The Perks**:

- 25 days holidays + 8 bank holidays - Discretionary annual bonus - Company pension scheme membership - Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools - Access to our Confidential Helpline is available to be used by you and your family - Develop your career through a wider global organisation of the TCS family
Job Reference: DGENTA01573


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