Customer Service Representative
6 months ago
**About us**
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
Job Title: Part-Time Customer Service Representative
NY Tractor Parts, a leading provider of high-quality tractor parts, is seeking a dedicated and customer-focused individual to join our team as a Part-Time Customer Service Representative.
In this role, you will be responsible for handling a variety of customer enquiries, from tracking parts to managing existing orders, as well as addressing general questions. Working closely with our sales team, you will play a crucial role in ensuring that our customers receive exceptional service and that our targets and KPIs are consistently met.
Duties and Responsibilities:
- Assist customers with tracking the status of their orders and managing parts status.
- Provide timely and accurate information to customers regarding their requests
- Collaborate with the sales team to ensure that customer needs are addressed and targets are achieved
- Monitor and maintain high service levels, as well as key performance indicators (KPIs)
- Contribute to the continuous improvement of our customer service processes
**Requirements**:
- Previous experience in a customer service or call center environment is preferred
- Excellent communication and interpersonal skills, with the ability to handle challenging situations tactfully
- Strong problem-solving and decision-making abilities
- Proficiency in using customer relationship management (CRM) software or similar tools
- Availability to work part-time hours, 10am to 3pm, Monday to Friday
To apply, please submit your CV and a cover letter highlighting your relevant skills and experience.
**Job Type**: Part-time
Pay: £11.44 per hour
Expected hours: 25 per week
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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