Customer Journey Advocate

2 weeks ago


Market Rasen, Lincolnshire, United Kingdom Acis Group Full time

About Us:

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At Acis Group, we believe in creating a supportive and inclusive environment for our customers and employees alike. Our mission is to provide exceptional services that make a real difference in people's lives.

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Your Role:

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  • You will be responsible for working with local communities, identifying new opportunities for growth, and promoting our services to potential customers.">
  • Developing relationships with local stakeholders, including universities, support services, and internal teams.">
  • Coordinating marketing initiatives to reach new audiences and promote our services effectively.">
  • Providing excellent customer service, ensuring that every individual receives the right support throughout their journey.">
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What We're Looking For:

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  • A strong understanding of customer relationship management principles and practices.">
  • The ability to communicate effectively with people from diverse backgrounds, both individually and in groups.">
  • Excellent customer service skills, with the ability to work under pressure and in fast-paced environments.">
  • A good understanding of the barriers faced by people and the solutions that can benefit them.">
  • Strong IT skills, with attention to detail and an eye for excellence.">
  • A positive, enthusiastic attitude, with a genuine passion for helping others.">
  • Resilience and adaptability, with the ability to thrive in challenging situations.">
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Benefits:

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  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.">
  • Generous holiday entitlement, with at least 25 days annual leave and bank holidays.">
  • Enhanced pension contributions up to 4%.">
  • Professional training and development opportunities, funded by Acis Group.">
  • Staff benefits, including Paycare and Acis Perkz, providing discounts and savings on various products and services.">
  • Employee recognition scheme, celebrating and rewarding outstanding performance.">
  • Long service awards and enhanced sick pay scheme.">
  • Cycle-to-work scheme and enhanced maternity and paternity schemes.">
  • Death in service benefit and Employee Assistance Programme.">
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About You:

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We are committed to equality and diversity, and welcome applications from candidates who share our values and passion for making a difference.

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Please note that we reserve the right to close this job advert early if a suitable candidate is found, so please do not delay in submitting your application.



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