Administrator

1 week ago


Northallerton, United Kingdom Momentum Recruitment LTD Full time

Momentum Group is collaborating with a long lasting partnership in Force to recruit a People Services Administrator to work as part of Team

**Job Details**:
As People Services Administrator you will be a member of a team responsible for delivering high quality, credible and timely transactional support services covering but not limited to people life cycle, pay, pensions and health and safety. You will deliver excellent customer service and demonstrate real value to front line services through data and results.
- **Position**:Administrator
- **Pay Rate**: £11 - £12ph( Depending on Experience )
- **Shifts**: Monday to Friday, 08:30-17:00
- **Start Date**: 02/01/2024 ( Temp contract - 30/06/2024 )
- **Location **:Northallerton ( **North Yorkshire Police Headquarters**)**

**Job duties**:

- Responsible for providing high quality, credible and timely transactional support services covering but not limited to people life cycle, pay, pensions, policy & procedure and health & safety, delivering excellent customer service
- You will deliver service in accordance with agreed standards including KPIs and SLAs as well as identifying and developing ongoing process and service improvements
- Effective maintenance and management of employee records, in accordance with relevant legislation, regulations or procedures as applicable
- Develop and maintain good knowledge of key procedures and processes, identifying, resolving and escalating issues as appropriate
- Respond to queries and provide advice, guidance or signposting to internal and external customers on transactional support services, key procedures and processes as appropriate
- Promote the service catalogue, associated tools, SLA’s and KPI’s, ensuring they are clearly understood by service users and colleagues
- Ensure the provision of relevant and timely people data in partnership with colleagues as appropriate
- Contribute to or participate in research or project work on key issues or specific initiatives as required
- Develop and maintain effective working relationships with colleagues, key stakeholders, unions and staff associations.

**Requirements**:

- Experience on Microsoft Office and IT systems
- Excellent customer service
- Excellent IT skills including Microsoft Office and other digital platforms
- Problem solving and interpersonal skills
- Have a high level of attention to detail and be comfortable with producing and presenting accurate data and information

To succeed in this role you will have demonstrable experience of delivering high quality, customer orientated administrative services to meet required SLAs and KPIs, ideally in a high volume environment. You’ll have excellent customer service, problem solving and interpersonal skills, including the ability to communicate with a broad range of diverse and demanding customers across a variety of platforms.

**Job Types**: Full-time, Temporary contract, Fixed term contract

**Salary**: £11.00-£12.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: adm


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