Customer Services

5 months ago


Basildon, United Kingdom DST Systems Full time

Overview
Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.

Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible.

About the role
As team leader, you will be responsible for managing a team of specialists in the client services complaints department, whose main responsibilities include the investigation and resolution of all complaints received by SS&C by telephone or in written formats. This includes, but is not limited to:

- Liaison between Clients, Customers, your team, Client Service Managers (CSMs), SS&C Group Compliance and administration areas, concerning the resolution of complaints
- Effectively manage the team's workload
- Ensure KPIs are being achieved, & SLAs are being met
- Investigate complaints thoroughly and document findings
- Discuss outcome of investigation with the complainant by telephone
- Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide
- Establish and record complaints root cause data to provide Management with analysis and regular feedback

Whether you have experience working in bars & restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you’re able to afford our customers, be that experience face to face, or over the phone.
- Keenness to take responsibility for your area of the business, and act as a liaison between associates and management
- Customer services leadership experience, either face to face or over the phone
- Excellent customer service skills, including the ability to learn how to respond to complex customer queries
- Organised and able to work on own initiative when required
- IT skills
- Empathy towards our clients’ needs
- A keenness to make a career in the financial services industry

**_Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services._**

Who we are
**About SS&C Technologies**

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**SS&C GIDS**

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.

Package Description
- Competitive starting salary, followed by regular reviews and increases, as milestones are met.
- Fully paid training and qualifications
- Competitive holiday policy
- 6% employer pension scheme contribution
- Life Assurance (4 x salary)
- Single person healthcare
- Flex benefits scheme
- Discount scheme
- Sports and Social groups



  • Basildon, Essex, United Kingdom First Call Contract Services Full time

    Customer Service Representative OpportunityWe are seeking a dedicated Customer Service Representative to join our team at First Call Contract Services.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and effective manner.Provide exceptional customer service, ensuring customer satisfaction and loyalty.Work with our team to...


  • Basildon, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • Basildon, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • Basildon, Essex, United Kingdom Hamilton Woods Full time

    Job Title: Customer Service AdvisorJob Type: TemporaryLocation: EssexAbout the Role:We are seeking a Customer Service Advisor to join our team on a temporary basis. As a Customer Service Advisor, you will be responsible for managing and monitoring the customer service inbox, acting as the first point of contact, and logging and scheduling any repairs from...


  • Basildon, United Kingdom Pall-Ex Logistics Full time

    **Reporting to**: Customer Care Manager **Working hours**: Full Time (45 Hours) **Key Partners** - Member Support - Operations - Warehouse - Depots/Members - Management Team - Key Account Managers - Business Development Manager **Key Activities** - Customer Service Enquires/Queries - Monitoring & Reporting - Customer engagement **Core Value** - Provide a...


  • Basildon, Essex, United Kingdom Randstad Full time

    Customer Service AdvisorWe are seeking a highly skilled Customer Service Advisor to join our team at Randstad CPE. As a key member of our customer service team, you will be responsible for handling high volumes of calls, coordinating appointments with clients, sub-contractors, suppliers, and supervisors.Key Responsibilities:Coordinate appointments...


  • Basildon, Essex, United Kingdom Randstad Full time

    Customer Service AdvisorWe are seeking a highly skilled Customer Service Advisor to join our team at Randstad CPE. As a key member of our customer service team, you will be responsible for handling high volumes of calls, coordinating appointments with clients, sub-contractors, suppliers, and supervisors.Key Responsibilities:Coordinate appointments...


  • Basildon, United Kingdom CV-Library Full time

    Customer Services Coordinator Basildon, Essex £34000 - £38000 + Company car or car allowance Monday - Thursday 8.30am-5pm, Friday 8.30am-4.30pm Benefits include 25 days holiday + Bank Holidays increasing with service, annual bonus, pension scheme and parking on site. Are you passionate about providing exceptional customer service? Do you...


  • Basildon, Essex, United Kingdom Tesco Full time

    About the RoleAs a Customer Delivery Driver at Tesco, you will be the face of our brand, delivering exceptional customer service to our valued customers. Your role will involve ensuring that our customers receive their shopping in a timely and efficient manner, while also providing a warm and welcoming experience.Your ResponsibilitiesDeliver groceries to...


  • Basildon, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basildon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Basildon, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basildon, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Basildon, United Kingdom Lifestyle Department Store Full time

    We're expanding the team! You will be part of the online team, reporting directly to the Marketing Manager. You will be responsible for assisting the online and instore teams. You will be the first point of contact for our online customers & the go to for our instore customer queries. The focus will be on your ability to have conversations with customers...

  • Customer Service Agent

    5 months ago


    Basildon, United Kingdom Hygieneco Washrooms Limted Full time

    Capital Water is a fast growing evolving filtered water company that are looking for an enthusiastic Customer Service Agent our Back Office Help Desk Team. With an ever-increasing customer base means telephone and online queries/issues have to be dealt with in a professional and timely manner. By joining our fantastic team means you are first point of...

  • Customer Service Agent

    5 months ago


    Basildon, United Kingdom Auxillis Full time

    **Salary**: £27,103 pa + bonus up to £2,030 pa OTE **Weekly Hours**: 42.5 hours / week As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be there. **Life as a Customer Service Agent with...


  • Basildon, Essex, United Kingdom Cineworld Cinemas Ltd Full time

    Delivering Exceptional Customer ServiceWe are seeking a Customer Service Team Member to join our Cineworld Cinemas Ltd team. As a key member of our team, you will be responsible for ensuring that our customers receive the highest standard of service at all times.In addition to your excellent communication skills and friendly demeanor, you will be able to...


  • Basildon, United Kingdom CV-Library Full time

    Customer Service Advisor Our client based in Basildon are seeking an Customer Service Advisor to join their team on a Temporary basis (with the possibility of a permanent role) beginning immediately. The successful candidate will have good organisational skills and prior experience of sales order processing and customer service. If you have strong...


  • Basildon, Essex, United Kingdom Randstad Full time

    Customer Service Advisor Role OverviewWe're seeking a proactive and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will play a vital role in delivering exceptional service to our clients and stakeholders.Key Responsibilities:Liaise with clients, sub-contractors, suppliers,...


  • Basildon, Essex, United Kingdom Randstad Full time

    Customer Service Advisor Role OverviewWe're seeking a proactive and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will play a vital role in delivering exceptional service to our clients and stakeholders.Key Responsibilities:Liaise with clients, sub-contractors, suppliers,...


  • Basildon, United Kingdom Resiblock Limited Full time

    Responsibilities: - Provide exceptional customer service by answering incoming calls and assisting customers with product advice and technical support - Develop and maintain a high standard of product knowledge to assist clients with product advice and technical support - Upsell products and services to customers when appropriate. - Perform Data Entry tasks...


  • Basildon, Essex, United Kingdom Huntress Full time

    Customer Service Advisor OpportunityHuntress is seeking a skilled Customer Service Advisor to join our team on a temporary basis, with the possibility of a permanent role. The successful candidate will have excellent organisational skills and prior experience of sales order processing and customer service.Duties:Manage and fulfill orders, provide order...