Customer Service Representative
3 months ago
Responsibilities:
- Provide exceptional customer service by answering incoming calls and assisting customers with product advice and technical support
- Develop and maintain a high standard of product knowledge to assist clients with product advice and technical support
- Upsell products and services to customers when appropriate.
- Perform Data Entry tasks including sales order processing, purchase order processing and dispatch label production for Warehouse Team
- Contacting, liaising and maintaining existing customer database with continued technical support
Qualifications:
- Fluent in English, both written and verbal communication skills are required.
- Previous customer service experience is preferred.
- Strong phone etiquette skills with the ability to handle a range customers professionally.
- Excellent problem-solving skills with the ability to analyze information and make sound decisions.
- Proficient in data entry with a high level of accuracy.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong interpersonal skills with the ability to build rapport with customers.
**Job Types**: Full-time, Permanent
**Salary**: £16,141.32-£22,500.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Basildon (required)
Work Location: In person
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