Customer Representative

3 months ago


Basildon, United Kingdom Raven Full time

Responsibilities:

- Analyze customer needs and provide appropriate solutions
- Assist customers with inquiries, concerns, and complaints
- Upsell products or services to increase revenue
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures when interacting with customers

**Requirements**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well in a team environment
- Attention to detail and accuracy
- Previous customer service experience is preferred but not required
- Proficiency in using computer systems and software

As a Customer Representative, you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction. Your ability to analyze customer needs, upsell products or services, and effectively communicate with customers will contribute to the overall success of our organization. We are looking for individuals who are dedicated, reliable, and possess strong interpersonal skills. If you are passionate about delivering excellent customer service and enjoy working in a team-oriented environment, we encourage you to apply.

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: In person



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