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Contracts Administrator

4 months ago


SouthendonSea, United Kingdom PFS Group Full time

PFS Group Limited is an established Fire & Security company based in Southend, Essex. We have experienced rapid growth over the past few years and are continuing to look for more ambitious individuals to join our company.

**About the Contracts Department & the Role**

An integral part of the business, the Contracts Department manages all Planned Preventative Maintenance (PPM) contracts. From receiving the enquiry, building our proposed quotation & contract for our clients, and then setting them upon our system for the various departments such as our Service Department; it is vital that we have a great team of individuals in place to support a fundamental part of our business.

As part of the Contracts Team, you will be overseeing the PPM enquiries received. It will be your role to monitor the departments inbox, raising these enquiries on to our database for the Estimators. With each PPM contract we are successful in implementing, the role will see you managing the associated queries from the start of the contract until the end when you will be required to prepare the renewed contract and quotation proposal for the customer. Whether its PPM’s placed on hold due to various complications, queries with the billing cycles, or support with the PPM queries and administrative tasks on our customer Cloud based software, this role will require a methodical individual with great attention to detail.

**Why work for PFS Group?**

We will work with you to develop your skills and provide honest and transparent feedback on where improvements can be made. We ensure communication between company management and staff is consistent and all members of our management team are approachable.

We conduct yearly appraisals which includes a wage review. We will initially also complete multiple catch-ups over your first few months ahead of your 6-month probation expiry to ensure you are fully aware of how you are performing.

**Progression**:

- We are passionate about helping our staff further their career, always thinking of ways our staff can succeed and move into new roles in the business.

**Environment**:

- We believe in having an enjoyable office atmosphere and promote working with your colleagues to get issues resolved, enhancing learning, and promoting healthy working relationships between colleagues

**The Right Fit**:

- We are always looking for individuals who fit our way of working, have a strong work ethic and a desire to always do the best job possible. We are a good-sized company who give employees the training to do their jobs well, without being too large of a business that staff feel like numbers rather than individuals.

**Caring**:

- As a growing business we have seen the number of employees expand over the years, but we work hard to make sure that everyone is appreciated individually and feels wanted and respected within the business. We look to perform regular Company events including Summer & Christmas parties, Company Sports Day, Royal Park Half Marathon, and the annual PFS Group Bake Off. We also work hard to support our staff through regular department meetings, individual catch-ups where needed, annual appraisals & our Employee Financial Support Fund which we offer to all staff which allowing them to borrow money to cover unforeseen emergency costs which can then be deducted gradually from salary payments.

**Key Responsibilities**:

- Maintenance of existing contracts; ensuring orders are in place/following up on orders, updating with additional information such as renewals and termination of contracts.
- Producing quotations for the renewal of our contracts.
- Entry and data management of new contracts (which includes customer, site, and asset information) onto our database accurately and highlighting any gaps in information provided from the Junior Estimator of the Contracts department.
- Managing our list of ‘On Hold' contracts and working with different departments to get issues resolved to allow for these to be made ‘Live’ again
- Providing support with contractual issues to the Service department, other members of the business and our clients.
- PQQ’s - Assisting with compiling information and completing PQQ’s as and when required
- Supporting the administration involved with our customer portal.
- Other general administration duties.

**Skills Required**:

- The ability to work as part of a team
- Good communication skills
- Accurate typing skills
- Knowledge of basic Microsoft Office packages
- The ability to prioritise your work load
- Articulacy
- Self-motivation
- Enthusiasm
- A willingness to learn

**PFS Group is an Equal Opportunity Employer. PFS Group does not discriminate based on race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.**

**Job Types**: Ful