Temporary Contracts Administrator

3 months ago

SouthendonSea, United Kingdom PFS Group Full time

PFS Group Limited is an established Fire & Security Company based in Southend, Essex. We currently looking for someone to join us on a temporary basis for a minimum of 6 months to cover maternity leave within the department.

**About the Contracts Department & The Role**

An integral part of the business, the Contracts Department manages all Planned Preventative Maintenance (PPM) contracts. From receiving the enquiry, building our proposed quotation & contract for our clients, and then setting them upon our system for the various departments such as our Service Department; it is vital that we have a great team of individuals in place to support a fundamental part of our business.

As part of the Contracts Team, you will be overseeing the PPM enquiries received. It will be your role to monitor the departments inbox, raising these enquiries on to our database for the Estimators. With each PPM contract we are successful in implementing, the role will see you managing the associated queries from the start of the contract until the end. Whether its PPM’s placed on hold due to various complications, queries with the billing cycles, or support with the PPM queries and administrative tasks on our customer Cloud based software, this role will require a methodical individual with great attention to detail.

Potentially this temporary contract may be extended by a further 3 months.

**Why work for PFS Group?**

We conduct yearly appraisals which includes a wage review. We will initially also complete multiple catch-ups over your first few months ahead of your 6 month probation expiry to ensure you are fully aware of how you are performing.

**Progression**:

- we are passionate about pushing our staff further and are always thinking of ways our existing staff can move into new roles in the business.

**Environment**:

- we believe in having an enjoyable office atmosphere and promote working with your colleagues to get issues resolved, enhancing learning and promoting healthy working relationships between colleagues

**The Right Fit**:

- we are always looking for individuals who fit our way of working, have a strong work ethic and a desire to always do the best job possible. We are a good sized company, able to give employees the training to do their jobs well, without being too large a business that staff feel like numbers rather than individuals.

**Caring**:

- as a growing business we have seen our number of employees expand over the years but we work hard to make sure that everyone is appreciated individually and feels wanted and respected within the business. We look to perform regular Company events including Summer & Christmas parties, Company Sports Day, Royal Park Half Marathon, and the annual PFS Group Bake Off. We also work hard to support our staff through regular department meetings, individual catch-ups where needed, annual appraisals & our Employee Financial Support Fund which we offer to all staff which allowing them to borrow money to cover unforeseen emergency costs which can then be deducted gradually from salary payments. Our Office also has a smart but informal dress code policy to ensure everyone feels comfortable.

**Duties and responsibilities**
- Raising enquiries for our Contracts Estimators on our CRM system.
- Entry and data management of new contracts (which includes customer, site, and asset information) onto our database accurately.
- Managing our list of ‘On Hold' contracts and the associated queries, working with different departments to get issues resolved to allow for these to be made ‘Live’ again.
- Providing support with contractual issues to the Service department, other members of the business and our clients.
- Other general administration duties.

**Required Skillset**
- The ability to work as part of a team
- Good communication skills
- Accurate typing skills
- Knowledge of basic Microsoft Office packages
- The ability to prioritise your workload
- Articulacy
- Self-motivation
- Enthusiasm
- A willingness to learn

**Hours**: Monday to Friday, 8am to 5pm

**Contract Length**:6 months, with possibility of a 3 month extension.

**PFS Group is an Equal Opportunity Employer. PFS Group does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.**

Work remotely
- No

**Job Types**: Full-time, Permanent

Pay: £23,795.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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