Scheduling Coordinator

2 weeks ago


Halifax, United Kingdom Engineering Connect Full time

My client is an established supplier of garage equipment offering the best service for workshops whether it is for installation, inspection, maintenance, breakdown repairs or calibrations. With more engineers than anyone else in the garage equipment industry they continue to expand their highly skilled workforce.

**The Role**:
You will be managing the delivery of engineering services and high customer service satisfaction in accordance with customer service level agreements in a professional and organised manner.

Key duties will include;
- Allocating and organising engineer workloads to maximize utilisation and turnover levels. This will include scheduling jobs for engineers and also being responsible for them as a Team Leader, including booking holidays, overtime and overall responsibility of their performance.
- Continuously reviewing engineering resource levels, skills and tools requires to make sure that demands of the customers are met
- Ensuring correctly trained engineers are allocated to the correct task
- Following job completing and all actions are taken to generate efficient invoicing to the customer
- Escalating problem jobs with repeated visits to both line manager and technical training department for final resolutions
- HR records (holidays, overtime, absences)
- Resolving and closing customer complaints relating to the engineering team

**Requirements**:

- Minimum of 3 years experience in managing a large number of people
- Previous experience as a Scheduler, Scheduling Assistant or Service Manager would suit this role
- Scheduling and diary planning
- Using initiative
- Strong organisational skills
- Based within the Hebden Bridge area

**Package**:
£30,000 per annum

**Salary**: £27,000.00-£30,000.00 per year

Schedule:

- Monday to Friday
- Overtime

**Experience**:

- Scheduling: 3 years (required)

Work Location: In person


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