Technical Support Coordinator

2 weeks ago


Sheffield, United Kingdom Eclipse Magnetics Full time

Reporting to the Technical Manager, the Technical Support Coordinator will be responsible for helping the Sales, Customer Service, Marketing, Service, and Engineering Teams achieve their objectives by providing technical support on product usage and design, aiding in product testing, helping to ensure product technical details are correct, and liaising with customers to help solve any of their diverse range of magnetic problems.

**To be considered for this role applicants will ideally have experience in**:

- Holding technical discussions with customers, suppliers and internally
- Presenting data and information to customers
- Problem solving to meeting specifications/criteria
- Data analysis to understand and predict trends from test results and other information
- Working or training within in a technical/engineering/scientific role
- Writing technical information
- Ideally operation of testing equipment
- Ability to convert a problem into specifications/criteria to meet
- Able to fully understand customer CAD drawings
- Ability to meet deadlines with efficient time and workload management skills
- Working or training within Scientific/Engineering industry (or within Academia in similar fields)
- Excellent computer skills, with experience using the full Microsoft Office package
- Ideally knowledge and design of permanent magnets and electromagnets
- Advantageous (but not essential) if have knowledge of any of electrical circuitry, fluid dynamics, or SolidWorks

**What behaviours we are looking for**:

- Technically minded with good analytical and problem-solving skills
- Excellent communication (both written & verbal) / interpersonal skills to interact successfully at all levels
- Enjoys problem solving
- A positive can-do attitude
- Self-motivated and enthusiastic
- Keen to learn and improve their ability to achieve
- Ability to work on own initiative and as part of a team
- A good organiser with the ability to work under pressure
- Desire to maintain first class customer service skills

In addition, to be considered for this role applicants must be in possession of a full driving licence.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- SHEFFIELD: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Reference ID: 0123/EMTS


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