Support Coordinator

3 weeks ago


Sheffield, United Kingdom Muslimaat Association of Muslim Women and Girls Full time

**About us**

We are supportive, rewarding and engaging.

Our work environment includes:

- Modern office setting
- Food provided

**Responsibilities**:

- Conduct outbound calls to customers to provide support and assistance
- Analyze customer needs and provide appropriate solutions or recommendations
- Document all interactions and maintain accurate records of customer interactions
- Collaborate with team members to ensure customer satisfaction and resolution of issues
- Stay updated on product knowledge and industry trends to better assist customers

**Skills**:

- Excellent communication skills, both verbal and written
- Strong analytical and problem-solving abilities
- Ability to empathize with customers and provide exceptional customer service
- Detail-oriented with the ability to multitask and prioritize tasks effectively

Note: This job description is a general overview of the responsibilities and skills required for the position of Support Coordinator. Additional duties may be assigned as needed.

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: £9.18-£15.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service with revert: 3 years (required)

**Language**:

- Arabic (required)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Sheffield



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