Provisioning and Support Coordinator
2 months ago
An exciting opportunity has arisen within the Connect operations team for a Provisioning and Support coordinator. We’re looking for someone who is technically minded and has a positive attitude with the ability to handle customers and suppliers effectively. with a strong desire to succeed.
**What you’ll be doing**:
- Provide day to day support to existing customer with a mixture of provisioning, faults diagnostics (mainly connectivity), billing and technical support issues,
- Positively handling suppliers effectively with technical ability.
- You will need attention to detail to place provisioning orders with accuracy, you will be required to log faults and issues from customers and pass on to suppliers and engineering teams.
- Using ERP system effectively.
**What we’re looking for**:
- Telecom and customer Service background.
- Excellent business communications skills
- both written and verbal.
- Proactive and positive “can do” attitude.
- Effective time management and organisational skills.
- Competent working alone or as part of a team
- Logical approach to problem solving.
- Competent with excel and word web portals.
- Willingness to learn technical processes promptly.
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