Service Desk
2 weeks ago
Sue Ross Recruitment are working with leading, national engineering service company in the recruitment of a Service Desk & Resource Coordinator.
The role of a Service Desk & Resource Coordinator is primarily to offer day to day operational support within the Data and IT projects team delivering the service desk contracts. The coordinator will be expected to work in a fast-paced environment and will be responsible for supporting the Service Desk Manager, ensuring calls are assigned and dealt with in a professional and timely manner meeting customer expected SLA’s within budget. To fulfil this role the coordinator will need to organise and implement administrative systems and procedures performing necessary support duties as required.
Role’s responsibilities include:
- Triage and log ticket requests, inputting details into an in-house system,
- providing and tracking regular updates to the status of the request
- to complete work status in line with Service Level Agreements (SLAs)
- Sort and dispatch calls to engineers based on the correct skills sets, location and service delivery arrangements
- Meet SLA targets and respond to customer demands
- Ad hoc administration duties such as hotel and travel bookings, arranging on site access, updating stats for customer reports.
- Stock management ensuring customer stock and any associated materials required for the service request are delivered to a safe point of contact and manage the return of faulty stock to add back into stock loop or RMA procedure.
Required skills:
- Be able to work accurately, with excellent attention to detail;
- Be proficient in the main elements of Microsoft office, particularly Excel
- Gain knowledge of any in house systems in relation to the role
- Have some technical knowledge of IT and data systems to support the
- service contracts
- Strong administrator with good planning and prioritising skills;
- Able to work to tight deadlines
- Work to relevant company procedures.
- Excellent communication skills both spoken and written;
- Enjoy working with people and work as part of a team;
This position is working on a hybrid basis consisting of 2 working days in their S20 based offices. Full time hours are Monday to Friday 9am to 5pm.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
Schedule:
- No weekends
Work Location: Hybrid remote in Sheffield
Reference ID: 7690
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