Emergency Department Receptionist

3 weeks ago


East Kilbride, United Kingdom NHS Scotland Full time

**The Role**:
The Emergency Department Receptionist is required to provide a comprehensive reception service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, details of injury/illness, providing a high level of customer care. You will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress and will also liaise closely with the Scottish Ambulance Service; and other relevant departments to ensure an efficient and effective service provision.

As a first point of contact, The Emergency Department Receptionist will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone and will receive patient enquiry calls for the hospital, answering and re-directing as necessary. You will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.

**NHS Lanarkshire**:
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

**What we'll need you to bring**:

- Educated to SVQ III or equivalent or SVQ Level II or equivalent experience, plus ECDL or equivalent. The post holder will have a knowledge of Health Records.
- Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels.
- Computer literate and good keyboard skills.
- Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, task related problem solving, all acquired through experience and vocational learning.
- Knowledge of Confidentiality and Data Protection.
- Knowledge of handling and moving skills.
- Ability to work as part of a team and on own initiative (working alone).
- A knowledge of processes to enable working across a range of systems including outpatient and waiting list systems.
- A knowledge of processes to enable appropriate booking of clinics, and system knowledge to enable cancelling and re-booking of appointments as requested.
- The ability to multi task at all times ensuring the smooth running of the A&E reception at all times 24/7.
- Understanding and working knowledge of Data Protection while dealing with police, ie what information can be released.
- Understanding and working knowledge of medical terminology.
- Ability to work under constant pressure.

**It would be great if you also have**:

- The flexibility to cover various shifts including public holidays

**Contract type**:
Permanent

Part Time

4 hours

Please note this is a part time post and the salary for this position will be pro-rata.

**Location and Working Pattern**:
This role will be based in the Medical Records Department within University Hospital Hairmyres

The working pattern for this role: Day shifts

**Looking to find out more?**:
If you’re looking to find out a bit more, then we would love to hear from you

**Why NHS Lanarkshire?**:
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

- A minimum of 27 days annual leave increasing with length of service
- A minimum of 8 days of public holidays
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
- Paid sick leave increasing with length of service
- Occupational health services
- Employee Counselling services
- Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

**Further Information**:
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

**Additional Information for Applicants**:



  • East Kilbride, United Kingdom NHS Scotland Full time

    **NHS Lanarkshire** **Locum Appointment for Training (LAT3+) in Emergency Medicine-** **University Hospital Hairmyres** The Emergency Department of University Hospital Hairmyres seeks to appoint an enthusiastic individual to join our dynamic team at ST3/4 level in a 12-month LAT post. We believe in providing quality emergency care to our patients and...

  • Clerical Officer

    1 month ago


    East Kilbride, United Kingdom NHS Scotland Full time

    **Please note this is a part-time post and the salary for this position will be pro-rata.** **The hours for this post are 15 hours per week working Mon-Fri 2 pm - 5 pm** The successful post holders will provide a patient administration service within the Health Records Department, which administratively underpins the patient’s journey to and through the...

  • Receptionist

    1 month ago


    East London, United Kingdom The Recruitment Lounge Full time

    **The Job** Our client is looking for a **PART TIME RECEPTIONIST** to join their team. This will suit someone with a background in a similar role who has experience with: managing front of house/reception area, managing a telephony system/switchboard. This is a fantastic job for someone who wants to be part of a team and work collaboratively within the...


  • East Molesey, United Kingdom March Recruitment Full time

    Part Time Receptionist Location: East Molesey **Salary**: £22-24,000 per annum (pro rata) Hours: Monday to Friday 1:00pm to 5:30pm Key Responsibilities of a Receptionist - To keep the reception area tidy and to operate the main switchboard. - To answer and transfer incoming telephone calls to the relevant employees. - To take messages when requested and...

  • Night Porter

    1 week ago


    East Kilbride, United Kingdom Macdonald Hotels & Resorts Full time

    To carry out Reception duties arising outwith the normal working hours of reception staff. - To post all income and guest charges not processed during the receptionists shift. - To compile full supporting documentation relating to each days business to be passed to the Accounts Department. - To check all balancing of daily business posting and monies...


  • East London, United Kingdom Strettons Full time

    East and North London This is a fantastic job for someone who wants to be part of a team and work collaboratively within our Operations department to uphold the highest standard of work and reputation.- This role will suit someone with a background in a similar role who has experience managing front of house/reception area and a telephony...


  • East Kilbride, United Kingdom Facilities Full time

    The **Target Healthcare Group** is a niche pharmaceutical developer, manufacturer and supplier to the retail pharmacy, hospital, pharmaceutical wholesaler, and homecare markets. Within the Group, **Target Healthcare** is the UK's leading manufacturer and supplier of unlicensed medicines and hard-to-source products. We offer an unrivalled product range,...

  • Service Administrator

    1 month ago


    East Sussex, United Kingdom ASI Recruitment Full time

    **Service Administrator** **£28k OTE!** **Great company benefits!** **Well established Main Dealer** **Portslade area** **“A career is a series of ups and downs, of comebacks.” - Steve Guttenberg** Are you ready to join the fast-paced world of a main dealer and take your customer service skills to the next level? My client is seeking a dynamic and...


  • Portsmouth, South East, United Kingdom Portsmouth Hospitals University NHS Trust Full time

    Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over...

  • Weekend Consultant

    1 month ago


    Eastbourne, East Sussex, United Kingdom Triple West Medical Full time

    Applications are invited for a Consultant that specialises in Emergency Medicine to join a busy, innovative and friendly team at a Trust based in the East of England. Our client is looking for an enthusiastic and committed individual to join a team of 5 full time consultants, 7 Specialty doctors, 3 GPVTs, 6 FY2s, 3 Trust Doctors and 2 Educational Clinical...

  • School Leaver

    4 weeks ago


    East Grinstead, United Kingdom Active Staffing Solutions Full time

    OFFICE JUNIOR / RECEPTIONIST Friendly Family run business based in East Grinstead, West Sussex. We require a confident person to be part of our team in our expanding Admin Department. This position is a great opportunity for somebody whom has recently left education or someone seeking a change in career and wants to gain experience in an office based...


  • Hull, East Yorkshire, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

    The appointee will contribute to the delivery of consultant led critical care across the two main hospital sites. Their job will include dedicated critical care time with twice daily teaching ICU ward rounds, and critical care outreach supporting the wider hospital and Emergency Department with the resuscitation and stabilisation of adult, paediatric and...


  • East Grinstead, United Kingdom Caravan Club Full time

    **Title**: Regional Operations Coordinator - Site Operations **Location**: East Grinstead (mix of office and home working) **Job type**: Permanent **Reporting to**: Site Operations Team Manager **About the job**: To ensure Club sites within a designated region are given the necessary support to operate safely, effectively and efficiently. To be...


  • South East, United Kingdom JLB Recruitment Ltd Full time

    Main purposes of job: * To ensure all servicing testing & inspections are carried out in a timely fashion in line with BS9251:2021 and LPC Rules, ISO 9001. * To identify and report any remedial work necessary Key tasks: * Residential Sprinkler Testing & Inspection * Carry out routine remedial work as required including cutting access holes and...


  • Hastings, East Sussex, United Kingdom City of Hastings, MN Full time

    Salary: $36.02 - $49.26 Hourly Location : Hastings, MN Job Type: Full Time, Regular Job Number: 2023-29 Department: Police Opening Date: 11/13/2023 Closing Date: Continuous FLSA: Non-Exempt Bargaining Unit: LELS Description Posting will be open until filled Summary Police Officers perform law enforcement duties involving the...


  • South East, United Kingdom JLB Recruitment Ltd Full time

    Main purposes of job: * To ensure all servicing testing & inspections are carried out in a timely fashion in line with BS9251:2021 and LPC Rules, ISO 9001. * To identify and report any remedial work necessaryKey tasks: * Residential Sprinkler Testing & Inspection * Carry out routine remedial work as required including cutting access holes and repairing...


  • South East, United Kingdom BIAZA Full time

    Wildwood Trust - South East**Contact**: **Sector**: - Animal Care**Type**: - Paid**Contract type**: - Full-time**Salary**: - £19,000 starting salary, dependant on experienceOverall responsibility will involve **1. **Duties** - Assist with the preparation of approved diets and carrying out the correct feeding procedures. - Conduct Welfare Audits for...


  • East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Clinical To work within a multidisciplinary team to identify patients at risk of developing critical illness, enabling early intervention and transfer to a suitable area to care for the patients individual needs. To provide expert clinical support to staff throughout the Trust and ensure these skills are delivered to the patient. To provide clinical and...

  • Police Officer

    3 weeks ago


    Hastings, East Sussex, United Kingdom City of Hastings, MN Full time

    Salary: $36.02 - $49.26 Hourly Location : Hastings, MN Job Type: Full Time, Regular Job Number: 2023-29 Department: Police Opening Date: 11/13/2023 Closing Date: Continuous FLSA: Non-Exempt Bargaining Unit: LELS Description Posting will be open until filled Summary Police Officers perform law enforcement duties involving the protection of...

  • Manager Of Training

    1 month ago


    North East England, United Kingdom ENDIPREV Group S.A. Full time

    The person responsible for the company’s Occupational Health and Safety area, ensuring that the company’s employees comply with the internal and external health and safety requirements. The person is also responsible for the quality structure and for the strategy of the Management System. Equally responsible for identifying undefined processes and for...