Regional Operations Coordinator

1 month ago

East Grinstead, United Kingdom Caravan Club Full time

**Title**: Regional Operations Coordinator - Site Operations

**Location**: East Grinstead (mix of office and home working)

**Job type**: Permanent

**Reporting to**: Site Operations Team Manager

**About the job**: To ensure Club sites within a designated region are given the necessary support to operate safely, effectively and efficiently. To be responsible for providing administrative, telephone and other office support to the relevant Regional Manager, site staff and other departments within the Club.**Key Responsibilities**:
1. To support site staff with daily operational issues, including member bookings, site rules and policies, and emergency procedures.

2. To feed back information relating to sites and site staff as appropriate to Head Office departments.

3. To coordinate communications between sites and relevant Head Office departments to ensure all site-related information is correct and updates reach members/guests.

4. To liaise with the Publishing and Social Media teams to coordinate site publications and provide newsworthy content from sites.

5. To coordinate the purchasing/procurement of necessary supplies requested by site teams and Regional Managers and liaising with the Procurement team.

6. Monitor, maintain and update annual Heatlh and Safety compliance reports.

7. Attending supplier meetings and disseminating relevant information to the wider team, including sharing data on waste management and utilities.

8. To support site staff and the new Assistant Site Manager induction, including ordering PPE and uniform.

9. To make informed decisions using specific criteria on Early Departure appeals, responding within agreed SLAs, escalating to Team/Site Ops Manager as required.

10. To monitor issues affecting sites and member stays and communicate these to members/guests, including emergency information.

11. To provide daily administrative and operational support to Regional Managers.

12. To support the Regional Manager and Alternative Accommodation Manager with Experience Freedom operational matters as required.

13. To visit sites, exhibitions and shows and be able to stay overnight as required.

14. To support with any other ad hoc duties as required.

**Nature and Scope**:
The post holder will be able to work as part of a team to support the Sites Network, Regional Managers and members through multiple communication channels. The post holder should therefore be able to demonstrate excellent communication and organisational skills, including liaising with and supporting senior managers and multiple sites.

The post holder should have customer service skills and be able to demonstrate experience of proactively sharing relevant information with customers and resolving complaints.

The post holder should be able to work in a team environment, complete tasks autonomously, and demonstrate flexibility to meet deadlines with great attention to detail.

The role will require providing cover for other members of the Site Operations team and occasional travel to sites and other events as required, including overnight stays.
- The role will require use of Google Workspace (G Suite) and SAP, and so knowledge of these systems would be an advantage but is not essential as full training will be provided.

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