Pt Customer Services Application Officer
3 months ago
**What's involved with this role:
**Temporary PT Customer Services Application Officer**
**Reference no: OCC 0008 3C51 / 1**
**Pay Rate: £17.48 per hour PAYE
**22 Monday - Friday, TBC**
**This opening assignment is for 12 months**
**City: OXFORD**
**Hybrid working**
Key Responsibilities
- HMO Licensing
- Planning
- Building Control
- Housing
- Right to Buy
- Taxi Licensing
- Land Charges
- Street Naming and Numbering
- Any other services identified as suitable
- Pro-actively seeking to improve quality in processing, both as an individual and supporting others in the team to do so, and engaging positively with feedback when provided.
- Liaising with colleagues and external customers to resolve queries, providing World-class customer service.
- Complete work as allocated by senior staff, prioritising where needed to ensure that agreed targets are continuously met; escalating when appropriate.
- Follow all Council procedures in respect of customer feedback, including complaints
**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**
Other “Essential Requirements” - Please check to ensure that your CV addresses the following items:
Qualifications:
- Good general education including GCSE grade A*- C (or equivalent) in Maths and English
Exeperience:
- Experience of updating workplace ICT systems quickly & accurately using effective data entry skills
- Experience of prioritising and organising work to meet deadlines with mínimal supervision
- Experience of using problem-solving and critical thinking skills
- Experience of delivering excellent customer service in the workplace
Skills & Abilities:
- Excellent written and verbal communication skills
- Excellent attention to detail
- Proficient use of ICT systems, particularly Microsoft Office suite
ALD
**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please
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Oxford, United Kingdom Reed Full timeReed Public Sector is actively recruiting for Customer Service Application Officer for local authority in Oxfordshire. Hybrid Working. The Customer Services Applications Team plays an important role within the Council, processing high volumes of customer applications for a range of Council services. The services we currently cover include: HMO Licensing,...
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