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Receptionist/administrator

2 months ago

Eastbourne, United Kingdom Seaside Medical Centre Full time

JOB TITLE: Medical Receptionist

REPORTS TO: Operations and Administrative Team Leaders/Practice Manager

HOURS: Negotiable (8.30 - 17.30)

Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance and support to the practice clinical and non-clinical team with a positive attitude and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:
Previous experience of working within the NHS preferable.
- To have a thorough knowledge of all Practice procedures.
- To work in accordance with written protocols
- Scanning
- Distribute incoming post effectively
- Photocopy as requested
- Coordinate patient invites for reviews

Reception
- Checking in patients to include infection control procedures, consulting with members of practice team
- Handing completed repeat prescriptions to patient and pharmacies and checking names and address and date of birth when required
- Covering all reception positions and duties as necessary

Appointments
- Process appointment requests on the day and future appointments from patients by telephone and in person
- Care navigate patients offering the most appropriate service
- Deal with visits requests

Computer
- Gain good knowledge of the current computer system in place and be confident in using computers.
- Process repeat prescription request in accordance with practice guidelines

Telephone
- Have working knowledge of the telephone system, during and after hours.
- Answer incoming calls in a timely way.
- Use excellent telephone skills in dealing with all queries

Other Tasks
- Ensure building security - have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by team leaders or management

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Keep health and safety paperwork up to date
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:
The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals