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German Speaking Customer Service Representative
4 months ago
Jackson Hogg is currently looking to recruit a German Speaking Customer Service Representative to join a global company based in Gateshead.
Hours - 8:00 - 4:00 Monday to Friday
**Job Purpose**
You will act as a first point of contact for customers and help the company deliver a high quality customer experience by coordinating the internal sales activities for clients of our marine coatings business.
**Responsibilities**:
- Manage order receipts & prioritise work to meet deadlines.
- Coordinate processing of orders in our SAP system.
- Managing invoicing & credit control procedures
- Collaborate with colleagues to handle & resolve customer complaints.
- Transfer orders through to third-party warehouse/logistics distribution teams.
- Nurture customer relationships & build an understanding of their needs to maximise sales opportunities.
- Provide insight & identify opportunities to improve the customer experience.
- Co-ordinate customer reporting & provide administrative support
**Job Requirements**
- Experience in a customer facing role.
- Native or fluent German & good level of English (verbal/written)
- Experience in an export business.
- Good at building relationships & committed to providing excellent client service.
- Proficient user of MS Office
**What Makes You Stand Out**
- Excellent communication, influencing & interpersonal skills.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Well organised & with an eye for detail.
- Experience of working with SAP an advantage.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Work Location: In person
