Customer Service Advisor

2 weeks ago


Gateshead, United Kingdom Opia Full time

Opia has been operating for 12 years and are industry experts in consumer promotions, rewards and loyalty, working with FTSE 100, blue chip and SMEs in the UK and Internationally. Opia was acquired in December 2015 by Village Roadshow Limited an Australian entertainment and media giant.

We are trusted by world-leading brands to deliver customised retail sales promotions on a global scale. Operating in highly competitive markets, our bespoke sales promotions champion the values of our clients and capture the imaginations of their customers. Throughout our retail sales promotions, we seek to remove the purchase barrier, by offering highly attractive incentives to customers that boost engagement and achieve commercial objectives.

Throughout our extensive experience of partnering with global brands to deliver smart solutions for their sales promotions, we have handled over 2 million claims across 41 countries and in 22 languages. Our creative, market-disruptive, digital promotions sites have been viewed by over 10 million visitors, motivating high levels of customer action and increasing product sales.

We are looking to recruit a German speaking Customer Service Advisor. The role will be home based.
- Ability to speak and write in German language to a native level
- Experience in successfully dealing with customers in a fast-paced environment
- Competent computer skills and experience with Microsoft Office (e.g. Outlook, Excel)
- Dedication and motivation to helping customers
- Professional and positive attitude
- Excellent interpersonal and communication skills (both verbal and written)
- Ability to work efficiently and to a high-quality standard
- Good understanding of GDPR practices

Key Responsibilities:

- Professionally handling inbound calls from consumers and distributors
- Processing inbound promotional claims accurately and efficiently
- Resolving queries and keeping customers updated on the status of their enquiry
- Delivering the highest level of customer service at all times
- Setting an example to the team with a positive and professional attitude
- Making effective use of down time by assisting colleagues with other tasks
- Fulfilling any other ad-hoc duties

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Gateshead



  • Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4 9am-1pm, £21,500 Fixed Term Contract** We are looking for a Customer Service Advisor (known locally as a Property Manager) for...


  • Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500** We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property...


  • Gateshead, United Kingdom Northern Gas and Power Full time

    **Customer Service Advisor** **HI, WE’RE NGP!** At NGP, we’re proud to be the largest energy consultancy in Europe, managing business energy portfolios for over 30,000 clients. Our team of experts guides businesses of all sizes, from SMEs to global organisations, in purchasing their energy contracts with ease and efficiency. Join our global family,...


  • Gateshead, United Kingdom The Best Connection Employment Group Full time

    The Best Connection (Newcastle) are recruiting for a** Customer Service Advisor** to work for our client based in Follingsby Park. The company are one of the UK's largest home furniture retailers. **The role**: - Make inbound calls to customers advising them of delivery times - General office duties and housekeeping - Responding to internal and external...


  • Gateshead, United Kingdom The Best Connection Employment Group Full time

    The Best Connection (Newcastle) are recruiting for a** Customer Service Advisor** to work for our client based in Follingsby Park. The company are one of the UK's largest home furniture retailers. **The role**: - Make inbound calls to customers advising them of delivery times - General office duties and housekeeping - Responding to internal and external...


  • Gateshead, United Kingdom Air Liquide Full time

    Delivering Gas Solutions To The British Industry. Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK, delivering a local and personal service, combined with global quality products and expert technical support. Energas supply a comprehensive...

  • Service Advisor

    5 days ago


    Gateshead, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Hyundai Gateshead** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Customer Service Advisor

    Found in: Talent UK C2 - 2 weeks ago


    Gateshead, United Kingdom MAN Truck & Bus UK Full time

    Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Customer Service Advisor to join our busy Gateshead Branch on a full-time, permanent basis.The team supports the busy workshop with managing, booking and maintaining job cards...

  • Customer Service Advisor

    Found in: Talent UK C2 - 2 weeks ago


    Gateshead, United Kingdom MAN Truck & Bus UK Ltd Full time

    Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail? We are looking for a Customer Service Advisor to join our busy Gateshead Branch on a full-time, permanent basis. The team supports the busy workshop with managing, booking and maintaining job...


  • Gateshead, United Kingdom Novax Recruitment Ltd Full time

    **Job Title**: Customer Service Advisor - Housing **Location**: Gateshead **Pay Rate**: £15 Umbrella P/H **Job Type**: Full Time Contract - Office Based **The Role** - To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards - To accurately process and reconcile...


  • Gateshead, United Kingdom Opia Full time

    We are looking to recruit a Customer Service Advisor. The role will be home based, and the hours of work are 8pm-4am Monday to Friday (night shift). - Experience in successfully dealing with customers in a fast-paced environment - Competent computer skills and experience with Microsoft Office (e.g. Outlook, Excel) - Dedication and motivation to helping...


  • Gateshead, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service Advisor - Housing Location: Gateshead Pay Rate: £15 Umbrella P/H Job Type: Full Time Contract - Office Based The Role To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards To accurately process and reconcile income in line with the...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 5 days ago


    Gateshead, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service Advisor - Housing Location: GatesheadPay Rate: £15 Umbrella P/H Job Type: Full Time Contract - Office BasedThe RoleTo be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standardsTo accurately process and reconcile income in line with the Council's...

  • Administrator/ Customer Service Advisor

    Found in: beBee S GB - 1 week ago


    Gateshead, United Kingdom Think Recruitment Full time

    Administrators/Customer Service Advisors required to work with Gateshead based council. Location: Gateshead, NE8Start Date: ASAPDuration: 4/5 months temp contractPay: 13.50 p/h, paid weeklyHours: Monday - Friday, 9am - 5pm.Job role:You will be tasked in providing basic administrative duties and offering customer support via the telephone and face to face...


  • Gateshead, United Kingdom ISP Full time

    Customer Service Advisor Job description: **FULL TIME/ PART TIME** At ISP, we are looking for a Customer Service Advisor with effective communication skills to work with our team in Newcastle Upon Tyne. A successful applicant will be able to work as part of a growing, sociable team. We are looking for an experienced Customer Service Advisor who...


  • Gateshead, United Kingdom Pin Point Recruitment Full time

    Parts & Service Advisor * Gateshead * Monday to Friday * Full-time, Permanent Staff Position * £25,000 to £28,000 per annum depending on experience. A growing industrial equipment supply company are looking for an experienced Parts & Service Advisor to support their team on a permanent basis. You will be responsible for responding to...

  • Parts & Service Advisor

    Found in: Whatjobs ES C2 - 1 week ago


    Gateshead, United Kingdom Pin Point Recruitment Full time

    Parts & Service Advisor * Gateshead * Monday to Friday * Full-time, Permanent Staff Position * £25,000 to £28,000 per annum depending on experience.A growing industrial equipment supply company are looking for an experienced Parts & Service Advisor to support their team on a permanent basis.You will be responsible for responding to technical service and...


  • Gateshead, United Kingdom Pareto Full time

    Role: Trainee Customer Advisor Ref: J13462:NE:GJ:TCA Location: Gateshead Sector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth! **The...


  • Gateshead, United Kingdom Opia Full time

    Opia has been operating for 12 years and are industry experts in consumer promotions, rewards and loyalty, working with FTSE 100, blue chip and SMEs in the UK and Internationally. Opia was acquired in December 2015 by Village Roadshow Limited an Australian entertainment and media giant. We are trusted by world-leading brands to deliver customised retail...

  • Service Advisor

    1 week ago


    Gateshead, United Kingdom SVAT Ltd trading as SIXT Van and Truck Full time

    As SIXT Van and Truck continue to grow and expand our footprint in the UK, we are pleased to offer an exciting opportunity to join us as a Service Advisor based in our Newcastle Depot. We are looking for service-oriented executive with strong customer Service skills for the van and truck rentals division in UK. We also welcome applications from those looking...