Customer Service Advisor

7 months ago


Liverpool, United Kingdom Page Personnel Full time

Permanent, full time role with great benefits
- Working for a well respected, established business

**About Our Client**:
Our client is a leading player in the Transport & Distribution sector, with a large and diverse customer base. The company boasts a workforce of over 1,000 employees and is recognised for its commitment to employee development and customer satisfaction.
- Handle customer inquiries effectively and efficiently.
- Resolve customer complaints, providing appropriate solutions in a timely manner.
- Follow communication procedures, guidelines, and policies to maintain customer satisfaction.
- Keep records of customer interactions and file documents.
- Work closely with the team to meet or exceed customer service targets.
- Take the extra mile to engage customers and build sustainable relationships of trust.

**The Successful Applicant**:
A successful Customer Service Advisor should have:

- A proven track record in a customer support role.
- Strong phone handling skills and active listening abilities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritise, and manage time effectively.
- Familiarity with CRM systems and practices.

**What's on Offer**:

- An estimated salary range of £25,200 - £30,800 per annum.
- Competitive benefits package.
- A generous holiday entitlement.
- A friendly and supportive company culture that values employee development.
- A unique opportunity to shape your career in the Transport & Distribution industry in Birmingham.

We invite all qualified individuals who want to progress their career and be part of our dynamic team to apply.



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