Senior Continuous Improvement Practitioner

3 months ago

London, United Kingdom OFGEM Full time

**Details**:
**Reference number**:

- 290046**Salary**:

- £43,650 - £59,999- National £43,650 - £55,999 / London £46,250 - £59,999**Job grade**:

- Grade 7- Level 2b**Contract type**:

- Permanent**Business area**:

- OFGEM - Corporate Services**Type of role**:

- Architecture and Data
- Digital
- Project Delivery**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, LondonAbout the job

**Job summary**:
As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe and sustainable energy supply.

Within the role of the Senior Continuous Improvement Practitioner, you will be working as part of the Data & Digital Insights team to ensure business processes are analysed, designed and implemented to ensure operational efficiency, and that process and business data is utilised and managed appropriately and consistently across Ofgem. The CI Practitioner works collaboratively across Directorates to understand, map and improve Ofgem operational processes, bringing rigour and discipline to the organisation through expertise in end to end process design, process integration, and process documentation.

This role is a fantastic opportunity for a keen and ambitious individual who is seeking a new challenging, yet exciting role, so if you are able to demonstrate the core skills and experience we are looking for, please apply.

Ofgem offers incredibly flexible working practices, enabling you to manage your work/life balance successfully. There is also a great culture, with an approachable and friendly senior leadership team who are there to support you in your role.

Ofgem also has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

**Job description**:
This role works as part the Data & Digital Insights team to ensure business processes are analysed, designed and implemented to ensure operational efficiency and that process and business data is utilised and managed appropriately and consistently across Ofgem.

The senior CI Practioner works collaboratively cross Directorates to understand, map and improve Ofgem operational processes. The role brings rigor and discipline to the organisation through expertise in E2E process design, process integration and process documentation. The role will support analysing new and existing business processes and identifying opportunities drive efficiency and effectiveness. The position requires strong collaboration, communication and change management skills.

Key Responsibilities:

- Work with directorates to identify, evaluate, prioritise, design and implement digital business process automation opportunities
- To lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions
- To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
- To identify trends and process variations as part of establishing a continuous improvement monitoring system
- To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
- To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
- To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
- To work with other teams to devise new support material based on the revised processes, to include training, reporting and systems enhancements
- To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
- To ensure the business impact and project objectives/dependencies are identified
- To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
- Drive process optimisation to fully exploit technology platforms while balancing the business needs
- Lead multiple projects or initiatives at one time.
- Partner with the Digital and analytics teams to develop insights which will streamline the process and improve performance
- Conduct process evaluations and develop indicators to baseline process performance against expected goals

Key Outputs and Deliverables
- Process maturity assessment
- A validated backlog of process opportunities

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