Landowner Liaison Advisor

3 weeks ago

Slough, United Kingdom Cadent Gas Full time

**Location**:Uxbridge Road, Slough (SL2 5NA) - Hybrid Working within North London Network. Frequent Travel Required

**Role Type**: Permanent // Full Time

**Salary**: £30,244 - £35,581 depending on skills & experience

**A Bit About Us**

At Cadent we’re excited to be part of the future of UK energy We’ve got a clear roadmap that will both drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.

**The Role**

In this role, you will be liaising with relevant stakeholders to achieve performance, quality targets and expectations, along with seeking out coaching and development opportunities.

Asa Landowner Liaison Advisor, you will be complying with the implementation of Process & Procedure Updates in line with Business Developments, and maintaining company brand with regards to Customer Service and Satisfaction. You'll attend and constructively participate in regular Team Briefs and trainings.

The expectation is to also maintain business expectations in line with DP1 Policy Compliance and carry out any other duties appropriate in accordance with business needs.

**Specialist Accountabilities**:

- Act as the public face of Cadent for Land related activities and uphold a high standard of customer service.
- Conduct site visits to Landowners in the Cadent Network who have IP/HP assets going through their land as part of the Engineering Management Procedure for Prevention of Damage to Cadent’s Network, working closely with the wider Operational Land Team (including weekend working, where required, if weekday site visits are unsuccessful).
- Maintain and manage site visit logistics, ensuring routes are planned ahead in a time-efficient way (i.e. by postcode), and in accordance with the priority order of Landowners wherever possible.
- Liaise with Landowners on site to confirm they are receiving our letters from the Landowner Liaison Lettering Programme and ensure they are aware of the Cadent assets and the Dial before you Dig phone line.
- Responsible for ensuring land records and contact detail records for Landowners are confirmed, accurately captured to the required standard and submitted into the relevant systems within appropriate prescribed timelines.
- Identify and escalate any issues or areas of awareness to the wider Operational Land Team, Network Land Teams or Head of Operational Land, where appropriate.
- Comply with all HS&E procedures - use the appropriate work equipment and personal protective equipment and participate proactively in achieving HS&E objectives including Process Safety & Lone Working Activities.
- Where required, support with other Land activities, including but not limited to supporting the Network Land Team with customer liaison activities, responding to.box requests, administrative tasks and easement plotting.

**What You’ll Bring**

We’re looking for individuals who hold the following skills and experience:

- Hold a valid UK Driving Licence
- Competent in use of Microsoft Office Applications i.e. Word, Excel
- Good and accurate communicator with the ability to communicate with a diversity of internal and external stakeholders
- Demonstrable verbal and written communication skills
- Exceptional level of attention to detail and pride in getting data ‘right first time’
- Proven ability to act on own initiative and prioritise workload to ensure the delivery of key milestones
- Good problem solving and decision making skills

**What’s In It For You**

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities

**Benefits**

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:

- hybrid working (Where role permits)
- flexible working
- strong commitments to ED&I
- generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card - offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office

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