Customer Service Advisor

2 weeks ago


Slough, Slough, United Kingdom Arvato Full time

The Role

Are you ready to be part of our dynamic Contact Centre team? As a Customer Service Advisor, you'll play a crucial role in delivering exceptional customer service for our diverse range of brands. From handling customer inquiries through various channels to going the extra mile, you'll be the hero our customers need. This is not just a 'job,' it's a step towards a rewarding career in customer service.

Experience:

  • Excellent communication skills, including social media and live chat experience
  • Detail-oriented with strong typing and grammar skills
  • Proficiency in PC, Internet navigation, and multitasking
  • Ability to excel in a fast-paced environment
  • Strong telephone etiquette and problem-solving skills
  • Flexible working hours availability

Primary Accountabilities and Deliverables:

  • Providing professional inbound and outbound customer service support
  • Building strong customer relationships and resolving issues effectively
  • Acting as a liaison between customers and internal departments
  • Establishing trust and delivering on promises

In return, we'll offer you:

  • Generous holiday allowance and optional additional days off
  • Comprehensive training and skill development
  • Life assurance and pension benefits
  • Exclusive discounts and employee assistance programme
  • Recognition through monthly awards
  • Exciting career growth opportunities

Ready to be part of our team? If you're looking for a role that celebrates your uniqueness, get in touch with us today if:

  • You can provide necessary documentation for UK Right to Work checks
  • You are UK-based
  • You have a suitable ergonomic workspace and reliable Wi-Fi
  • You can commit to initial training requirements
  • You can work full-time hours with a flexible schedule

Diversity & Inclusion Statement

Our organization values diversity and ensures that every voice is heard and every individual is empowered to be themselves. We are committed to supporting our employees irrespective of their background or beliefs, fostering a culture of growth and inclusivity.



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