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Concierge

2 months ago

Chester, United Kingdom LGH Full time

**Concierge**:
**The Queen at Chester Hotel, Premier Collection By Best Western**:

**The Opportunity**

An exciting opportunity has risen for a Concierge to work within this fabulous hotel. You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are presentable at all times engaging in positive communication with the team and department. Acting as a professional at all times and delivering consistently exceptional service to all guests.

**Benefits**
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- You will be a passionate and engaging individual
- Authentic and engaging individual
- Highly motivated and pro-active; acting with professionalism and positivity in all interactions
- Strong organisation and planning skills and the ability to prioritise appropriately
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Ability to work under pressure
- A positive and engaging demeanor
- Ability to work alone and unsupervised

**Hotel**

Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western

Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.

It has 221 hotel bedrooms plus suites, including an award-winning double AA Rosette restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.

**About us**

We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and Best Western under our belt and all in some fantastic locations, it’s no surprise that LGH Hotels Management is the place to be.