Front of House Manager

1 month ago

Chester, United Kingdom The Queen at Chester Hotel, Premier Collection By Best Western Full time
Front of House Manager The Queen at Chester Hotel, Premier Collection By Best Western

Experienced Front of house manager required.

The Opportunity

We are seeking a highly motivated and experienced Front Office Manager to lead our hotel's Front Office team. As a Front Office Manager, you will be responsible for ensuring our guests receive exceptional service from check-in to check-out. You will oversee the daily operations of the Front Office, which includes Reception, Reservations, and Concierge.

Responsibilities:

  • Manage and motivate the Front Office team to ensure exceptional guest service is delivered
  • Ensure all front desk duties are completed accurately and efficiently, including check-in, check-out, and billing
  • Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies
  • Coordinate with other hotel departments to ensure a seamless guest experience
  • Monitor guest feedback and implement changes to improve service
  • Train new team members and ensure all team members receive ongoing training to enhance their skills
  • Develop and implement strategies to increase revenue and occupancy

Benefits

  • Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Ideal Candidate

  • Minimum of 3 years of experience in a similar role within the hotel industry
  • Strong leadership and management skills with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively
  • Proficient in hotel management software, such as Opera or Fidelio
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Strong analytical and problem-solving skills
  • Proven track record in achieving revenue targets and improving guest satisfaction
  • Flexibility to work varying schedules including weekends and holidays

If you are a self-motivated, results-driven individual who has a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity as a Front Office Manager.

Hotel

Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western

Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.

It has 218 hotel bedrooms plus suites, including an award-winning  restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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