Patient Pathway Navigator

5 months ago


Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

The post holder will be responsible for providing administrative services to the multi-disciplinary team, assisting the Medical Secretaries, Nurse Specialists and liaising closely with the clinical teams to ensure that all patients under the care of follow-up services within Cardiology genetic services receive their tests and appointments in a timely manner. You will work both independently and in support of the Adult Congenital Heart Disease (ACHD) and Inherited Cardiac Conditions (ICC) services to collect and provide information required by the clinical team to agree a patient’s treatment plan. You will take responsibility for your own workload but will escalate issues to the Directorate team as and when appropriate. You will work within local and national guidelines e.g. national waiting times, national peer review, network agreed referral protocols and internal escalation policy.

Administrative duties including liaising with patients in a face-to-face and via telephone. Dealing with patients in a professional manner.

Deal sensitively with patients and carers.

Sorting and distribution of incoming mail both electronic and paper form

Routine processing of letters, reports and materials ensuring Trust and departmental deadlines are met.

Ensuring urgent matters are brought to the attention of the appropriate person in a timely fashion reporting any problems or issues to senior staff and seeking clarification if unsure of procedure/s.

Ensuring clinics are booked.

Responsible for the timely processing of referrals and that documentation is ready for the triage process

MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination.

Diversity Matters

We’re looking forward to hearing from you


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