Senior Community Diagnostics Navigator

5 months ago

Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

There is a great opportunity for an exceptional individual living in Greater Manchester to join and support our Community Diagnostics care navigator team as a Senior Community Diagnostic Centre Care Navigator.

The role is to provide management support to the community navigation team responsible for the interface with patients ensuring they understand the patient pathway on arrival and have, where possible, any questions answered.
- Provide line management support to the team of care navigators
- Provide patient choice and ensure people and their carers have access to the most appropriate services at the right time in the right place.
- Gather information at the earliest opportunity and present this to clinicians to give them confidence and aid their decisions helping prevent any unnecessary admissions.
- To make recommendations regarding referrals, using triage protocols to ensure that people are seen by the most appropriate team / service at the right time to meet their needs. Whilst recognising the need to involve, or seek advice from, more experienced colleagues as necessary when the decision is of a clinical nature.
- Checking referral details as part of any agreed triage process, coordinate the appropriate response based on clinical / presenting need within the agreed pathways to the most appropriate service/s.
- Ensure that patients/referrals/results are booked into the relevant clinics/triaging sessions/results review sessions and move smoothly through the pathway.
- Supporting and delivering appointment booking and arrangements (communication needs, translation, transport, other required adjustments), plus responding directly to basic patient queries on the CDC service, right through to successful appointment(s) completion and collating patient feedback.
- Providing post appointment support with any further ad-hoc patient queries.

MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

We’re looking forward to hearing from you

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