Service Host

7 months ago


London, United Kingdom Hedin Automotive London Ltd Full time

Mercedes-Benz of West Bromley is excited to offer an opportunity for a dynamic and engaging individual to join our team as a **Service Host** (Part Time). This role is essential in delivering a positive first impression and ensuring a world-class experience for our customers from the moment they arrive at our dealership.

**About Hedin Automotive**:
Hedin Automotive, in collaboration with Mercedes-Benz, operates across various locations in the UK, including Brooklands, Croydon, West Bromley, and Dartford.

**Role Overview**:
As a **Service Host** at Mercedes-Benz of West Bromley, you will be the face of our dealership, greeting customers and creating a welcoming atmosphere. You will facilitate smooth customer interactions, ensuring they receive the highest level of service and care.

**Key Responsibilities**:

- Provide a positive and welcoming first impression for all customers
- Build and maintain strong customer relationships through effective communication and genuine engagement
- Offer assistance and guidance, addressing customer inquiries and resolving concerns promptly
- Support the dealership team in achieving service targets by maximising customer satisfaction
- Ensure the reception area is presentable, reflecting the premium standards of the Mercedes-Benz brand
- Collaborate effectively with colleagues across various departments to enhance the overall customer experience
- Use company CRM system to record customer information

**Required Qualifications and Skills**:

- Minimum of 18 months in a customer-facing role
- Excellent communication skills
- Proven ability to create a customer-centric environment and build strong relationships
- Experience working in a target-driven environment
- Professional appearance and demeaner

**Personal Traits**:

- Customer-centric with a passion for delivering outstanding service
- Enthusiastic and positive attitude
- Genuine and trustworthy image
- Ability to complement and integrate well with the existing team

**Benefits of Joining Us**:

- Competitive salary
- Exclusive staff discounts on Mercedes-Benz products and services
- Life assurance coverage
- Discounted retail and lifestyle schemes
- Cycle to Work scheme
- Up to 70% off Mercedes-Benz servicing and repairs
- Continuous training and professional development opportunities
- Comprehensive health and wellness programmes
- Participation in the company pension scheme
- An inclusive, supportive, and dynamic team environment
- Clear career progression with personalised development plans

**Application Process**:


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