Administrator for Post Covid Service
7 months ago
We are looking for a motivated and dynamic administrator for the CPFT Post Covid service.
The Post covid service is a therapy led county wide service with a systemwide integrated care model approach to patient care. The service is set up to meet the needs of patients with Long Covid. We work closely with specialist services across primary and secondary care through our weekly MDT that includes Specialist GP’s, Consultants, Specialist Nurses, and psychological practitioners.
The post holder will play a key role in ensuring a smooth and efficient service for patients throughout their Post Covid rehabilitation journey, from referral to treatment. This position requires good communication, organisational and computer skills, with a flexible approach to work.
We will consider fulltime, part-time and flexible working.
Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
Ensure that complex calls from anxious and distressed clients are dealt with effectively and appropriately.
Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact, or correspondence, within agreed time limits.
Manage and maintain an efficient administrative system on behalf of the service
Work without supervision and ensure urgent situations are addressed swiftly while ensuring workload is managed and prioritised appropriately.
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
Please refer to the attached job description and person specification for full details of responsibilities
- Process all incoming referrals.
- Waiting list management
- Monitoring C19 app for completed questionnaires and loading onto SystmOne
- Booking appointments as required
- Managing admin task box for any next steps/ actions
- Attending meetings, including minute taking as required
- Organising therapy groups, all communications with patients, setting up reoccurring Teams meetings
- Provide buddy service to clinicians on home visits.
- Supporting Senior Administrator as required
- Maintaining store cupboard and checking IT equipment & PPE
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