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Administration Apprentice
7 months ago
Are you looking to like to start your career in the NHS?
Are you a young individual or someone looking to return to work or move into administration?
We are looking to recruit an enthusiastic and motivated individual who would like to pursue a career in administration by undertaking a Level 2 Customer Service Apprenticeship.
You will be given a fixed term employment contract for the period 18 months. During this time you will work towards your Level 2 Customer Service Apprenticeship. This role is full time, where you would be expected to complete 6 hours per week study.
This exciting opportunity would mean that you are able to gain experience in administration in an NHS setting while completing a Level 2 Customer Service Apprenticeship.
To provide an efficient and effective administrative support service to the Community Paediatrics Service.
To develop skills, knowledge and experience in all relevant aspects of administrative support. This will be through on the job training, attending regular meetings with the mentor and assessor leading to the successful completion of the Level 2 Customer Service Apprenticeship.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding - and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
Main
**Responsibilities**:
The post holder will be trained over the course of their employment to provide high quality administrative support within Community Paediatric service.
Support the Community Paediatric admin team to deal with correspondence and other contacts from service users and professionals, to ensure that any follow up actions are progressed efficiently and effectively.
Record all details of any contacts with service users and other professionals using SystmOne and other computer programmes appropriately.
Completing administration tasks on SystmOne including scanning documents onto patient records, checking tasks and registering service users, creating and sending letters
Supporting the team with any administrative functions appropriate to apprenticeship level.
Support the maintenance of effective stock levels of equipment and office supplies.
Undertake delegated tasks and projects as required.
Complete the Level 2 Customer Service Apprenticeship within time of contract.
Communication
Work closely with members of Community Paediatric Admin Team.
Work with employees at all levels to provide a high-quality administrative service.
Uphold the reputation and values of Cambridgeshire Community Services NHS Trust.
Maintain positive relationships and communication with colleagues across the service.
Handle sensitive information provided by service users in a confidential manner.
To contribute to ensuring that CCS responsibilities to engage and consult with patients and the public are met in line with statutory requirements.
People Management
Maintaining own professional development and requirement to take part in appraisal and KSF process.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call or transported, transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes.
The post holder must adhere to infection control policies and procedures.
Undertake mandatory training and any other training relevant to the role as required.
General
Safeguarding people responsibility
Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.
There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.
Safeguarding means protecting a citizen’s health, wellbeing, and human rights; enabling them to live free from harm, abuse and neglect.
It is an integral part of providing high-quality health care.
**Those most in need of protection include**:
Children and young people
Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.
The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.
To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, vis