Apprentice Service Advisor

3 months ago

Huntingdon, United Kingdom Chassis Cab Ltd Full time

Chassis Cab is a family run business that holds the award winning DAF Truck franchise for East Anglia.

Chassis Cab aims to provide our customers with a first class, reliable service, which reflects our standing as market leader as a main dealer for the supply of DAF Truck and in the provision of a second to none after sales.

**The Role**:
We are looking for an Apprentice Customer Service Administrator, you will be the first-person customers meet, front of house.

The apprenticeship program allows you to work full time and can earn as you learn. Putting theory into practice within the HGV industry environment.

Being able to have a conversation with customers in a professional manner is important. You will shadow qualified members of staff so that you are able to learn first-hand how to undertake the role. You will also get the opportunity to assist in activities once you pass your assessments and progress through the apprenticeship you will be able to start completing tasks on your own.

**What will I learn?**
- Knowledge of products
- Ability to work well under pressure.
- Good communication skills
- Understanding of why customer service is important.
- Able to work well within a team as well as manage your own workload and responsibilities.

**Requirements**:

- Office systems, administration skills and using bespoke computerised systems.
- The ability to gather technical information and relay it in a way that customers can understand.
- Be a strong confident communicator.

You will be working towards Modern Apprenticeship SVQ Level 3 in Customer Service. Training will be based within the employer’s premises on a one-to-one basis with your workplace supervisor and a dedicated assessor.

**What qualification or qualities are required?**

You must have grades at National 4 or above in English and Maths. Business Management / Computing Science / Admin is also preferred but not essential.
- Computer knowledge
- Be able to work on your own as well as being a team player.
- A can-do attitude prepared to help in a willing and positive manner.
- Able to work in a busy office environment.
- The ability to follow written and verbal instructions.

You will be working towards Modern Apprenticeship SVQ Level 3 in Customer Service. Training will be based within the employer’s premises on a one-to-one basis with your workplace supervisor and a dedicated assessor.

**Schedule**:

- Monday to Friday
- Weekend availability

**Salary and Benefits**:

- Working for a family run business backed up by DAF Trucks gives you stability, great pay rates, excellent continued training and future progression.
- Excellent rates of pay
- Fully funded training
- Life assurance x 2 salary scheme
- 22 days holidays plus bank holidays - Holiday allowance rising with length of service
- Auto enrolment pension with contributory payments up to 5%
- Cycle to work programme
- On-site Mental Health First Aiders
- Company events
- Free on-site parking

**Job Types**: Full-time, Apprenticeship

**Salary**: From £15,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Profit sharing
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Huntingdon: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: CCFEN SERV ADV APPREN

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