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Resident Liaison Officer/complaints Officer
2 weeks ago
**Resident Liaison Officer/Complaints Officer**
**Housing Association**
**Bracknell/Reading based**
**Temp - Perm**
**£30,000 - £32,500 PA**
**Drivers License & vehicle is required**
**Key Responsibilities**:
- To act as the primary point of contact for residents having work carried out to their home, estate or communal areas. To attend pre-work surveys.
- To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. This may involve supporting other teams or departments.
- Regular site visits/open properties and ensure residents are kept fully informed of what work will be taking place.
- Preparation and delivery of pre-works information for residents.
- Assist with health and safety spot checks
- Deal with Complaints including initial follow up visits and investigations.
- Accurately record and acknowledge all customer contacts, complaint details, actions and learning points on CRM.
**Requirements**:
- Drivers license and own vehicle
- Previous experience as an RLO in Repairs
- Experience dealing with complaints
**Resident Liaison Officer/Complaints Officer**
**Housing Association**
**Bracknell/Reading based**
**Temp - Perm**
**£30,000 - £32,500 PA**
**Drivers License & vehicle is required**
**Job Type**: Temp to perm
Contract length: 6 months
**Salary**: £30,000.00-£32,500.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Resident Liaison Officer: 1 year (required)
Work Location: In person
Reference ID: RLOreading
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