Trainee Housing Officer

2 weeks ago

Bracknell, United Kingdom Renova Trust Full time

**Job Purpose**: You will facilitate the entry of residents to the Renova House and build relationships with stakeholders and support services to enhance the Renova Project. The aim is to provide an intensive support service to vulnerable client groups to address their support needs and work towards independence and work. You will support males with multiple difficulties including ex-offenders, adults with addiction issues, adults with Mental Health needs, adults who are homeless and adults with complex needs.

You will assist residents to move on to independent living and permanent accommodation including referral management, initial assessments, upholding of house rules, benefits support, budgeting and life-skills support. The role requires close working with a range of agencies such as Housing Services, Mental Health Services, Adult Social Care, Drug and Alcohol Service, Police and Partner organisations.

**Principal duties and responsibilities**

Outreach Support and External Agencies
- Build and maintain good working relationships with external agencies to benefit the support needs of the residents (including referral, workshops, move-on, education, training and employment opportunities).
- Promote the Renova project in the community and raise awareness of the project.
- Maintaining relationships with referral partners to provide a reasonable pipeline of possible entrants to the house and to give them a concrete understanding of the Renova referral process.
- Meet with prospective residents to assess their suitability for entry to the Renova House including undertaking substance misuse testing and to facilitate the Renova residents entrance panel.
- Obtain the necessary risk assessments, references, and PNCs for possible entrants to the house Raising awareness of the project with the necessary stakeholders
- Attend meetings with stakeholders, partners and the Bracknell Borough Rough Sleepers Strategic Panel
- Liaise with housing benefit advisers and to obtain from prospective residents all information and documents to progress their entry to the house.
- Liaise with organisations that offer volunteer placements.
- Liaise with local leisure centres and gyms to obtain agreements and arrangements for discounted services for residents
- Liaise with organisations that offer apprenticeships and training opportunities locally and in Berkshire
- Liaise with clients and contractors, considering budgets for contracts, coordinating refurbishments and renovations to ensure buildings function smoothly throughout the year

Housing Support
- Supervise tradesmen working in the house.
- Work closely and cooperatively with the Facilities Department, ensure that repairs are reported in a timely manner
- Conduct initial assessments for entry to the house
- Ensure the timely processing of new entrants to achieve void turnaround target
- Conduct house inductions for new residents
- Deliver regular reporting and updates to Operation Director/Housing Project Manager
- Conduct regular meetings with residents to address: rent, license agreement, resident involvement, life skills and move-on
- Ensure relevant support is provided to enable our residents to maximise their own potential and level of independence and incidents of ASB are minimised
- Monitor the residents and the house(s), undertaking regular house meetings ensuring effective communication to help resolve matters of common interest and that tenant damage to property is minimised and property is maintained to a high standard.
- Identify individual licence sustainment needs through assessments and an identified Housing Plan detailing risks, licensing sustainment needs and move-on plans
- Ensure all complaints, incidents of anti-social behaviour and harassment are fully investigated and dealt with in line with organisations processes, and take appropriate enforcement action to ensure effective resolution including legal remedies where necessary
- Conduct weekly health and safety checks to ensure issues and defects are reported and resolved promptly, ensuring buildings meet Health & Safety and energy efficiency standards
- Identify future maintenance issues
- Ensure relevant charges and top ups are collected from the residents
- Monitor and maintain the project’s petty cash float on a weekly basis
- Actively source and manage move-on opportunities for residents with housing providers and complete move-on referrals accordingly in line with the individual support plan.

Knowledge/experience of supporting clients with complex needs including, worklessness, individuals involved in crime or antisocial behaviour, addiction and recovery related issues is essential for this role

**Personal Support and Empowerment**

Residents support
- Assess residents’ needs, preparing individual support plans and updating support plans as necessary. Support plans to be approved by Management.
- Hold a caseload of 8 male clients with complex needs - being available to provide support and t

  • Housing & Income Officer

    4 weeks ago

    Bracknell, United Kingdom Look Ahead Care and Support Full time

    Were looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.Want to feel in control of your career? Youll feel at...

  • Resident Liaison Officer/complaints Officer

    4 weeks ago

    Bracknell, United Kingdom Regen Solutions (U.K) Full time

    **Resident Liaison Officer/Complaints Officer** **Housing Association** **Bracknell/Reading based** **Temp - Perm** **£30,000 - £32,500 PA** **Drivers License & vehicle is required** **Key Responsibilities**: - To act as the primary point of contact for residents having work carried out to their home, estate or communal areas. To attend pre-work...

  • Project Surveyor

    4 weeks ago

    Bracknell, Berkshire, United Kingdom Service Care Solutions Full time

    Permanent £45k Inspect and assess any repair requests and defects where an immediate repair may not be appropriate, and technical advice is required to identify and advise on appropriate solutions. Investigate technical defects or cases of disrepair as required, to include inspection of the property and provide written Housing Conditions reports as...

  • Finance Officer

    7 days ago

    Bracknell, United Kingdom Silva Homes Full time

    What is the role?It plays a crucial part in helping us make the best use of our financial resources.You will provide finance support across all elements of the service charge life cycle for tenants, leaseholders and shared owners.You will prepare service charge budgets, actuals and analysis, as well as monitor and control service charge income and...

  • Brand Ambassador Stars

    6 days ago

    Bracknell, United Kingdom Securitas Security Services Full time

    We have a fantastic and exciting opportunity for an experienced front of house brand ambassador to join our STARS team. Working for one of our high-profile clients in Bracknell. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles...

  • Building Surveyor

    2 hours ago

    Bracknell, United Kingdom Moxie People Full time

    Are you an accomplished Building Surveyor experienced in social housing, residing near to Reading, Slough, or Bracknell? Perhaps you possess a Building Surveying degree that remains underutilised, or you find yourself wanting recognition in your current position. If so, Moxie People invites you to connect.Salary and Benefits:Competitive Salary:...

  • Customer Complaints Coordinator

    4 weeks ago

    Bracknell, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy are working with a fantastic organisation to recruit a Complaints Officer to work on a fixed term contract based in Bracknell. **Responsibilities**: - Working across the business to ensure that you effectively manage and respond to customer feedback - Record, manage and respond to all customer feedback including complaints, compliments and...

  • International Tax Manager

    4 weeks ago

    Bracknell, United Kingdom Avis Budget Group Full time

    Description EMEA Tax Manager Location: Office is based Bracknell Berkshire, hybrid working Job Summary: As EMEA Tax Manager, you will be part of a small team which provides corporate tax and VAT input to the business for strategic initiatives and supports the EMEA country finance teams. The team manages the corporate tax...

  • Static Security Guard

    4 weeks ago

    Bracknell, United Kingdom Stamford Services Full time

    SSS LTD LOOKING FOR STATIC SECURITY OFFICERS TO START ASAP 5 SHIFTS DAY & NIGHT AVAILABLE 12 HOURS SHIFT RATE: 9:50 - 9:75 **Skills / Qualities required**: - **Must hold a Valid SIA Door Supervisor Licence**: - Presentable and professional - Clear communication skills - Excellent customer service skills - Work well as a team but also as an individual -...

  • International Tax Manager

    14 hours ago

    Bracknell, United Kingdom Avis Budget Group Full time

    Job Summary:As EMEA Tax Manager, you will be part of a small team which provides corporate tax and VAT input to the business for strategic initiatives and supports the EMEA country finance teams.The team manages the corporate tax compliance in-house for all UK entities and oversees the US GAAP tax reporting for the EMEA group, working closely with our US...

  • International Tax Manager

    3 hours ago

    Bracknell, United Kingdom Avis Budget Group Full time

    Job Summary: As EMEA Tax Manager, you will be part of a small team which provides corporate tax and VAT input to the business for strategic initiatives and supports the EMEA country finance teams. The team manages the corporate tax compliance in-house for all UK entities and oversees the US GAAP tax reporting for the EMEA group, working closely with our US...

  • International Tax Manager

    19 hours ago

    Bracknell, United Kingdom Avis Budget Group Full time

    Job Summary:As EMEA Tax Manager, you will be part of a small team which provides corporate tax and VAT input to the business for strategic initiatives and supports the EMEA country finance teams.The team manages the corporate tax compliance in-house for all UK entities and oversees the US GAAP tax reporting for the EMEA group, working closely with our US...

  • Part-time Receptionist

    4 weeks ago

    Bracknell, United Kingdom Page Personnel Full time

    Do you have good Customer Service? - Do you enjoy meeting people? **About Our Client**: Our Client are an organisation who provide specialist services in construction and building services engineering. This Receptionist role will include these duties and many more: - Deal with any questions or queries. - Front of house. - Deal with different clients and...

  • Customer Relations Manager

    2 weeks ago

    Bracknell, United Kingdom Dynamite Recruitment Full time

    Customer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits!   Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...

  • Maintenance Electrician

    4 weeks ago

    Bracknell, United Kingdom Hiredonline Full time

    Clarkson Evans is looking for an experienced, self-motivated electrician with an in-depth knowledge of domestic installations. If you’re an experienced, self-motivated electrician with an in-depth knowledge of domestic installations, then this could be thejob for you. As the largest electrical contractor in the new-build housing sector, we wire over 24,000...

  • School Food Service Assistant

    4 weeks ago

    Bracknell, United Kingdom Contract Options Full time

    We are looking for well-mannered and competent Food Service Assistants to join our growing temp team, supplying Schools and Colleges in the area. With a warm smile and a positive attitude, our Front of House staff are required to work well amongst others and be flexible with hours and travel. **Role and Responsibilities** This job role necessitates...

  • Part-time Receptionist

    4 weeks ago

    Bracknell, United Kingdom Page Personnel - UK Full time

    Do you have good Customer Service? - Do you enjoy meeting people? **About Our Client**: Our Client are an organisation who provide specialist services in construction and building services engineering. This Receptionist role will include these duties and many more: - Deal with any questions or queries. - Front of house. - Deal with different clients and...

  • Finance Officer

    6 days ago

    Bracknell, Berkshire, United Kingdom Silva Homes Full time

    What is the role? It plays a crucial part in helping us make the best use of our financial resources. You will provide finance support across all elements of the service charge life cycle for tenants, leaseholders and shared owners. You will prepare service charge budgets, actuals and analysis, as well as monitor and control service charge income and...

  • Finance Officer

    6 days ago

    Bracknell, Berkshire, United Kingdom Silva Homes Full time

    What is the role? It plays a crucial part in helping us make the best use of our financial resources. You will provide finance support across all elements of the service charge life cycle for tenants, leaseholders and shared owners. You will prepare service charge budgets, actuals and analysis, as well as monitor and control service charge income and...

  • Finance Officer

    6 days ago

    Bracknell South, United Kingdom Silva Homes Full time

    What is the role? It plays a crucial part in helping us make the best use of our financial resources.All potential candidates should read through the following details of this job with care before making an application.You will provide finance support across all elements of the service charge life cycle for tenants, leaseholders and shared owners.You will...