Customer Service Advisor
2 weeks ago
Job Locations: UK-Birmingham Job Profile:
**Business Development Consultant / Customer Service Advisor - Mortgages**
TMA Mortgage Club are a PRIMIS partner firm supporting DA firms. TMA are currently recruiting for a Intermediary Development Consultant to join our team in our offices on the **Birmingham Business Park B37 7YT**.
TMA are dedicated to offering Mortgage, Protection and General Insurance products as well as compliance support and ancillary services to Directly Authorised (DA) Mortgage & Protection advisory businesses across the country.
**T**he aim of the Intermediary Development Consultant is to**:
Provide an excellent level of support to intermediaries providing expert guidance to callers into the Broker Support TMA team.
To provide and demonstrate strong propositional and technical knowledge to both colleagues and TMA DA Firms to secure business support in favour of the DA proposition.
Support Team members, KAMs and the DA intermediaries in the process of registration of new members across all proposition types, to include support in the setting up of Database Records, Business Submission routes/agencies etc, in line with TMA business procedures.
Contribute to the growth of the TMA proposition and plans by outbound calling campaigns.
**Knowledge and Expertise**:
- Strong knowledge of our core propositions -Mortgage & Protection
- Ability to identify and drive opportunities with both inbound and outbound callers
- Engaging and helpful telephone manner for both inbound and outbound calls.
- Communication Skills - questioning and listening
- Basic IT skills - Excel/Data formatting.
- High Level of customer service delivery
- Excellent organisational skills.
- Aptitude in problem solving
**Experience and Qualifications**:
- Strong knowledge of the Directly Authorised Market place.
- Certificate in Mortgage Advice and Practice (or equivalent) professional qualification (desirable not mandatory)
- Telephony experience ideally gained in a similar role held for over a 2 year period.
- Working knowledge of Mortgage Protection, & GI Market and linked Technology systems.
- Experience of working in sales and marketing environments.
**Mon - Fri 9am - 5pm**
**Location - Birmingham Business Park in Solihull B37 7YT**
**Salary - upto £25,000 negotiable DOE**
We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.
LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed HERE
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