Customer Service Advisor

4 days ago


Birmingham, United Kingdom ARK Recruiting Full time

Start **working from home (fully remote)** as a Customer Service Advisor.

Telephone experience isn’t essential, work from your own home. Career progression and promotions available.

**Customer Service Advisor benefits**:

- Work from the comfort of your own home - this is a fully remote role
- Safe working environment - there’s no place better than your own home
- 40 Hour, permanent contract
- Amazing discounts on Client TV/ Broadband
- Up to 30% off mobile phone packages for employees and
- Friends and Family
- Fantastic PureGym Discount
- Amazing regular incentive prizes for top performers
- You will receive Fortnightly Pay
- Career Development - we’ll give you the support and access to top class training materials to help carve out your future career with Concentrix.
- Benefits and discounts with local and national suppliers
- 28 days paid holiday per year
- Refer a friend incentive - Earn up to £200 per successful referral PLUS additional incentives monthly
- Free healthcare cover for you and your dependents with pension (after one year)
- Training is included to prepare you for this role.

**Customer Service Advisor role**:

- You’ll be helping customers who’re having problems with their services.  Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down, or talking them through our products and how to use them.
- It’s not always easy. Sometimes customers can be frustrated that they’ve lost connection or their bill’s more than expected. It’ll be your job to calm the customer and fix the problem
- Taking Inbound calls (approximately 20-40 a day) you will navigate through multiple systems whilst talking to the customer, so multitasking is key for this role.

**Customer Service Advisor pay**:
£9.50 per hour, pay relates to applicants ages 23+. **This is a work from home role.**

**Job Types**: Full-time, Permanent

**Salary**: From £9.50 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Reference ID: CC_WESTMID_WFH 20.10



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