Groups Inbound Coordinator

4 weeks ago


Wilmslow, United Kingdom Britannia Hotels Full time

**Location: Wilmslow, SK9 4LR, United Kingdom**

**Address: Altrincham Road**

**We have an exciting brand new vacancy available**

***

**Groups Inbound Co-Ordinator**

**Britannia Central Reservations**

In this role you will be part of our Central Reservations team which is located at The Airport Inn Hotel Wilmslow. This peaceful 138-bedroom hotel takes full advantage of its location and amenities, we are the prime choice for people travelling to the Airport as well as for Spa Breaks & Conferences and events.

**As our Inbound Co-Ordinator you will be**
- Compiling information regarding previous clients, agencies and individuals who used us in the past that may not have worked with us for a while.
- Preparing and following up with quotes for all enquiries.
- Recording all research information with full details and outcomes.
- Connecting and building on existing relationships with current agents and clients
- Creating and maintaining a database of customers with complete information and contact details.
- Recording outbound call history and customer response in detail
- Supporting sales, or other departments in handling customer requests and queries
- Able to work well under pressure and think outside the box

**Benefits include**:

- Career development opportunities throughout the UK
- Attractive salary
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Free Uniform (if applicable to your role)
- Up to 28 days holiday including bank holidays per annum.
- Auto enrolment pension scheme
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.


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