Reservations Agent

**Reservations Agent - Luxury Hotel Group ** Hybrid Role**

**Location: Wilmslow/Alderley Edge**

**Salary: £23,000 per annum**

This is a hybrid role is based on a 37.5 hour week (Monday to Friday). 3 days from the office and 2 from home.

Hesketh James are currently looking to recruit a Reservations Agent to join the team for an exciting luxury hotel group based in the Alderley Edge area.

As a Reservations Agent you will be driving sales in a small revenue and reservations team managing and processing reservations for 6 operations/properties across the UK. You will have previous reservations experience; an excellent telephone manner and will arrange reservations for guests as well as taking general enquiries for both corporate and leisure clients. Experience of using online/booking systems and some revenue knowledge would be advantageous.

The successful applicant is likely to have experience in the hotel/travel industry, possibly as a Reservations/Groups Coordinator/ Receptionist or at a level where they have influenced rate and occupancy.
- Excellent relationship building skills
- Computer literacy with an understanding of databases
- Ability to work to deadlines
- Ability to work well in a busy and demanding environment
- Outstanding customer service behaviour
- Clear verbal and written communication skills
- Numeracy Team working Flexibility and willingness to adapt to the needs of the business
- Ability to Prioritize work load
- Attention to detail

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wilmslow: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: RA10123