Member Service Advisor

5 months ago

Wilmslow, United Kingdom Total Fitness Full time

**BENEFITS**:

- Training and development opportunities that will enable you to advance as far as your talent and determination will take you
- Free membership for you
- Discount on retail and cafe products
- 28 days holidays including public/bank holidays (pro-rata for part-time staff)

**About the role**

Reporting to the Team Leader(s) based in our support office, the role of the Member Account Service Advisor is to deliver outstanding service to our customers which are at the centre of everything we do whether that be our members or colleagues by offering vital support when needed. They will spend the majority of their time on the phone dealing with inbound calls. Therefore, it is important to be a great communicator with competence to take ownership, problem solve and make decisions

You will be part of a fast paced, fun team one of which is crucial and at the centre of the business. The department will continuously identify, trial and implement ways to improve the members journey. We have availability for 1 x 32 hour position and 1 x 40 hour position. Pay dependent on age.

Responsibilities will include:

- Making outbound calls to targeted member groups to improve member retention and income collection.
- Answering inbound calls, to assist with club & member accounts queries.
- General administration
- Meeting team and individual KPI’s along with company SLA’s
- Collaborate with other support functions / third parties to maximise the member experience and retention

**Job Types**: Full-time, Part-time

Pay: Up to £11.44 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wilmslow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- DBS Certificate (preferred)

Work Location: In person

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