Customer Service Administrator

4 weeks ago


Hatfield, United Kingdom Red Door Recruitment Full time

We are now recruiting for a rapidly expanding company in Hatfield Business Park. The last year has seen unprecedented increase in the uptake of their unique product and they are looking to expand the team to meet the level of demand from their customers.

You will be responsible for administering new and resigning customers. The role requires a Customer Service Administrator to plan, configure and implement customer contract requirements onto the systems. To own communications with customers throughout their on-boarding journey, ensuring they are ready for go-live and have a fantastic experience in transitioning to their new service.

The aim is to provide customers with a friendly, professional and consistently high-quality service delivery, implementing efficiently, and driving right first-time configuration. This role is key to driving a quality experience for customers onboarding and requires attention to detail from start to finish.

This is a fast-paced area of business that is challenging and changing continuously.

**What’s in it for you?**
- **£26k-£30k + 10% bonus**:

- 25 days holiday + B.H
- Discounted products
- Pension scheme
- The opportunity to work for a global company with an enviable expansion programme
- Excellent progression potential as the company expands
- Develop within the organisation through their dedicated individual development programme
- **Hours**: Flexible 37.5-hour week within the hours of 9-5.30 Monday to Friday

**Key Responsibilities**:

- Maintain, focus and deliver a high-quality customer experience within agreed contractual timelines
- Undertake the provisioning of mobile/fixed line solutions into the CRM and other systems
- Manage the full number porting process for both mobile and fixed lines, including jeopardy scenarios
- Ensure all CRM and Systems are accurately updated to ensure quality of Data
- To report on the status of your own Work in Progress and Completed customers on a daily basis through systems, ensuring that forecasts have a high degree of accuracy
- Identify and manage any dependencies which may affect successful deliveries
- Define and test processes appropriate to customers’ implementation
- To initiate and suggest improvements in processes and systems
- Manage and respond to complex issues, questions and queries raised by customers

**What the employer is looking for**:

- You have outstanding customer service skills, consistently putting the customer experience at the heart of your decision-making
- A good communicator, with good engagement and people development skills
- An exceptional planner, able to manage multiple deliveries at different stages of the onboarding journey
- Able to manage different customers at different levels of technical competence
- Competent in managing change in an agile environment
- Adept at working under pressure to tight timescales
- Proficient in stakeholder and customer management
- You have a proven competence of IT literacy. (Excel at advanced level)
- A team player who is able to work using own initiative
- Able to own issues and identify risks that arise during the delivery of a customer
- Skilled communicator both written and oral
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: JD3076



  • Hatfield, United Kingdom Customer Service and Call Centres Full time

    **Job Title: Customer Service Executive** **Salary: £21,000 per annum** **Location: Hatfield** **Contract: Permanent** **Hours: Monday to Friday - 8:00am - 4:30pm or 10:00am - 6:30pm and Saturday shift 9:00am - 1:00pm on a rota basis** **COMPANY PROFILE** **An exciting opportunity has arisen to work for our client based in Hatfield. They are a quick...


  • Hatfield, United Kingdom TribePost Full time

    **Benefits**:Pension Scheme, Paid Sick Pay, 21 days holiday plus public holidays **We are Mulmar, we are growing and we want you!** With more than 30 years’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street...


  • Hatfield, United Kingdom Adecco Full time

    **Position: Customer Service Administrator (Permanent Position)** **Location: Hatfield, Hertfordshire** **Salary: £24,000 per annum with 25 days Holidays + bank holidays, on site Parking, Gym membership, Discount on food, Pension** **Working Hours: Mon - Friday 9.00am - 5.00pm, 10am - 6pm or 12pm - 8pm (Friday finish latest by 6pm) (37.5 hours per...


  • Hatfield, United Kingdom Adecco UK Full time

    **Position: Customer Service Administrator (Permanent Position)** **Location: Hatfield, Hertfordshire** **Salary: £24,000 per annum with 25 days Holidays + bank holidays, on site Parking, Gym membership, Discount on food, Pension** **Working Hours: Mon - Friday 9.00am - 5.00pm, 10am - 6pm or 12pm - 8pm (Friday finish latest by 6pm)** **(37.5 hours per...


  • Hatfield, United Kingdom Customer Service and Call Centres Full time

    **Job Title**:Customer Housing Advisor **Salary**:£24,000 - £26,000 per annum **Location**:Hatfield (Hybrid) **Contract**:Full time, Permanent **Hours**:Monday to Thursday 9am - 5pm, Friday 9am - 4.30pm **COMPANY PROFILE** Our client based in Hatfield are seeking a passionate and committed Housing Advisor to provide advice, guidance, and support to...


  • Hatfield, United Kingdom Service Supply Network Full time

    **About Service Supply Network** We are a nationwide team that provide construction solutions ranging from residential to large scale commercial works, offering services ranging from product supply to waste management and beyond! It is our aim to deliver the best service and become the UK’s largest network of independent service suppliers, combining...


  • Hatfield, Hertfordshire, United Kingdom Service Supply Network Full time

    About Service Supply NetworkWe are a nationwide team that provide construction solutions ranging from residential to large scale commercial works, offering services ranging from product supply to waste management and beyondIt is our aim to deliver the best service and become the UK's largest network of independent service suppliers, combining exceptional...

  • Service Administrator

    4 weeks ago


    Hatfield, United Kingdom Lift Specialists Ltd Full time

    **SERVICE ADMINISTRATOR - JOB DESCRIPTON** **Job Role Summary** To assist the Service Department and is responsible for providing administrative services in an effective and efficient manner. **Key Responsibilities and Tasks** **Provide daily support as follows;** - Answering incoming calls regarding service queries, breakdowns, ETA's for engineers, etc....


  • Hatfield, Hertfordshire, United Kingdom Vetsure Pet Insurance Full time

    • Handling inbound sales and customer service calls • Setting up new policies and updating existing customer records • Increasing consumer awareness and completing any necessary administrative tasks. • Issuing new business documentation in line with defined processes including renewal notices. • Outbound calls – converting warm leads to live...


  • Hatfield, United Kingdom Vetsure Full time

    Critical role in delivering to all customers - regardless of communication channel - a service in line with our vision and values as a company including ensuring that all customers are treated fairly and receive excellent levels of service, accurate and timely information at all times. - An excellent customer-focused approach, always placing the customer at...


  • Hatfield, United Kingdom Osborne Appointments Full time

    Are you passionate about helping people? Want to join a supportive team who work hard to succeed together? Looking for a business who will work with you to nurture and develop your career? OA are recruiting for a**Customer Service Representative**to join our clients growing team based in Hatfield. **Main Duties**: - Handling incoming calls from New &...

  • Service Administrator

    4 weeks ago


    Hatfield, United Kingdom Mitsubishi Electric Full time

    **Sales and Service Administrator**: **Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?** **Office Location**:Travellers Lane, Hatfield, AL10 8XB **Hours of work**: Monday - Friday, 9:00 - 17:00 - with hybrid working **9 Month Fixed Term...


  • Hatfield, United Kingdom The Animal People Recruitment Company Full time

    **CUSTOMER SERVICE EXECUTIVE | HERTFORDSHIRE LOCATION** WANT TO WORK FOR A TOP PET INSURANCE COMPANY, WHO HAVE WON AWARDS FOR THEIR CUSTOMER SERVICE AND INNOVATION? We are recruiting a Customer Service Executive for our client who are an award-winning pet insurance company who genuinely care for their staff. They are looking for TWO customer-centric,...


  • Hatfield, Hertfordshire, United Kingdom Tate Full time

    Customer Service AdvisorBased in Hatfield, this is a permanent position, paying a starting salary of £21 000We are recruiting for Customer Service Advisors for a leading pet insurance business, located in Hatfield. This business put the relationship between pet and pet owner at the heart of everything they do.Offering a range of bespoke policies to their...


  • Hatfield, United Kingdom Smart10Ltd Full time

    Job Title: Customer Service Executive  Salary: £22,500 per annum Location: Hatfield Contract: Permanent Hours: Monday to Friday - 8:00am - 4:30pm or 10:00am - 6:30pm and Saturday shift 9:00am - 1:00pm on a rota basis COMPANY PROFILE An exciting opportunity has arisen to work for our client based in Hatfield. They are a quick growing SME who provide...


  • Hatfield, Hertfordshire, United Kingdom Smart 10 ltd Full time

    Job Title: Customer Service ExecutiveSalary: £21,000 per annumLocation: HatfieldContract: PermanentHours: Monday to Friday - 8:00am - 4:30pm or 10:00am - 6:30pm and Saturday shift 9:00am - 1:0pm on a rota basisCOMPANY PROFILEAn exciting opportunity has arisen to work for our client based in Hatfield. They are a quick growing SME who provide financial...


  • Hatfield, United Kingdom Aramark UK Full time

    **Your Aramark journey starts here** Are you looking for a full time job with evenings off? Love working in a fun and busy environment where no day is the same? Enjoy providing excellent customer service to an array of customers? If so, we have a job for you! We are currently recruiting a Customer Service Assistant to be a part of our integral team here at...

  • Service Administrator

    3 weeks ago


    Hatfield, United Kingdom Emerging Futures Full time

    **Hours**: 22.5 hours per week **Location**: Hatfield, Hertfordshire **Salary**: £24,699 - £26,352 per annum pro rata Emerging Futures works across the country to support people affected by homelessness, addiction, and mental health challenges. Our greatest resource is our people, so we also offer generous annual leave, pension, employee assistance...


  • Hatfield, Hertfordshire, United Kingdom Mission 4 Recruitment Ltd Full time

    Location: Hatfield, HertfordshireSalary: £11 p/hPermanent:ASAP startJob Code: MM/HQ Temp to Perm Customer Administrator (No experience required)An excellent opportunity has arisen to join a forward-thinking Hatfield based business as an office-based collections specialist.This is a leading Debt Recovery firm that has seen steady and continuous growth in...


  • Hatfield, United Kingdom Digihaul Ltd Full time

    Are you ready to help revolutionise transport and join the UK’s largest Digital Freight Business? Our Future is digital, and Our Future is NOW!  This is your opportunity to join our incredible team and help transform the way the transport industry works. Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When...