Customer Service Advisor

1 week ago


Hatfield, Hertfordshire, United Kingdom Tate Full time

Customer Service Advisor
Based in Hatfield, this is a permanent position, paying a starting salary of £21 000

We are recruiting for Customer Service Advisors for a leading pet insurance business, located in Hatfield. This business put the relationship between pet and pet owner at the heart of everything they do.


Offering a range of bespoke policies to their customers, this company offer a unique, friendly, fun and dynamic working environment in exchange for your Customer Service expertise as outlined below.

The role can offer a hybrid working model of 3 days office based, 2 days working from home.

Benefits include:

Fun socials, including movie and take away evenings and bowling

Pension scheme

Ongoing training and development

22 days holiday - increasing by 1 day a completed year as from 3rd anniversary to a maximum 25 days

Buying and Selling holidays - up to 5 days per year

Optical - eyesight test and up to £200 towards new glasses

Flexitime - up to a day per month

Free parking on site

Would you like to discuss and share stories about your dogs and cats with other people? In this job you can work for a fun, friendly and family feel business, who strike a great balance between work and play

As the Customer Service Executive, your job will be:
Handling inbound sales and customer service calls from potential and existing customers

Giving customers the information they need on policies to feel equipped to choose the right one for them

Handling calls to customers who have requested information and convert them from warm leads to live policies

Completing the necessary supporting administration duties

Skills, Experience and Interests required:

Customer service experience is essential

Contact centre experience highly desirable

Insurance experience / knowledge desirable

Must be fully conversant with MS Office packages

A marked interest in pets will serve you well in this role

If this role compliments your current skills and experience, please use the APPLY button to attach your CV.

Tate is acting as an Employment Business in relation to this vacancy.

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