Call Centre Agent

3 months ago


Manchester, United Kingdom Fraterno Ltd Full time

**Full Job Description**

Fraterno are working with an industry leader in Manchester, we will be supporting them with a huge expansion of their already 500 people team that are specilists in debt recovery.

**Is this you?**
- Looking for that opportunity with an industry leading business to **build a career**:

- Previous **experience** within an internal sales or collections role
- Excellent telephone manner with the ability to **positively resolve **situations
- Keen to **excel** in a great work environment
- Confident in your ability to achieve **realistic targets** and benefit financially
- Strong work ethic and happy to work on your **own initiative**

**What is the role?**
- **Resolving** low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call **resolution**:

- Managing difficult conversations in a sensitive and **professional manner**:

- Entering **accurate** records of customer interactions
- Following processes and guidelines to deliver **great service**:

- **Achieving** personal and team targets in a contact centre environment.
- Delivering or **developing** your skills with multi-channel communication.

**Other information**
- **Basic Salary of £19,000 with OTE of £28k and realistic earnings of £32K**
- 37.5 hours a week on a rota between 8.30am and 7pm
- Full-Time **permanent** position
- Extensive training and **development programme**

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment can be confirmed.

**Leading The Way **with a **Cool, Calm **and **Collected **approach.

**Salary**: £19,000.00 - £30,000.00 per year

Application question(s):

- Have you ever been convicted or found guilty by a court of any offence ?

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Manchester

Reference ID: FratCallManch


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