![UK Emissions](https://media.trabajo.org/img/noimg.jpg)
Call Centre Agent
1 month ago
We are seeking a courteous and proficient call centre agent to collaborate with colleagues in providing exceptional service to our customers. The representative will be responsible for answering questions, resolving complaints, and troubleshooting issues related to our products and services, while also striving to create a positive experience for each caller. They will need to listen attentively to clients, understand the reason for their call, and provide an accurate and efficient response.
To excel in this position, the call centre representative should be customer-oriented, detail-focused, and effective. They should also be courteous, dependable, knowledgeable, and adaptable.
**Call Center Agent Duties**:
- Responding to inbound or outbound calls to address clients’ concerns, complaints, and other issues related to products or services.
- Providing efficient and accurate responses to clients, explaining possible solutions, and ensuring that they feel valued and supported.
- Engaging in active listening with clients, verifying or clarifying information and de-escalating tense situations, if necessary.
- Establishing long-term relationships with clients and other members of the call centre team based on trust and dependability.
- Appropriately utilising software, databases, scripts, and tools.
- Striving to meet or exceed call centre metrics while delivering consistent, exceptional customer service.
- Making sales or suggesting products or services that may better suit the clients’ needs.
- Participating in training and other learning opportunities to expand knowledge of the company and the role.
- Adhering to all company policies and procedures.
**Call Center Agent Requirements**:
- High school diploma or equivalent.
- Additional education or experience may be preferred.
- Excellent customer service, active listening, and oral and written communication skills, with a professional phone demeanour.
- Familiarity with company products, services, and policies.
- Proficiency in computers, particularly in CRM software, and strong typing skills.
- Ability to ask probing questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
**Salary**: From £11.35 per hour
**Benefits**:
- Bereavement leave
- Company events
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Can you work full time?
- Do you require visa sponsorship to work in the UK?
Work Location: In person
-
Call Centre Agent
2 months ago
Manchester, United Kingdom BB ltd Full time"**Bark and Bite Call Centre in Manchester: Join Our Dynamic Team!** Are you ready to unleash your potential and be part of an exciting call centre experience? Bark and Bite, a thriving call centre in Manchester, is on the lookout for passionate individuals to join our team as Call Centre Agents. **Position: Call Centre Agent** **Location: Manchester,...
-
Call Centre Agent
2 months ago
Manchester, United Kingdom Inter Partners Group Full time**Responsibilities for Call Centre Agent** - Handle inbound and outbound calls efficiently - Understand customers’ requirements, clarify details, investigate each issue and offer solutions or alternatives - Capitalise on opportunities to sell additional products - Establish strong relationships and interact with customers by going the extra mile - Maintain...
-
Call Centre Agent
3 months ago
Manchester, United Kingdom Elate Staffing Solutions Ltd Full time**Call Centre Agent** - **Are you seeking employment?**: - **Do you want career progression?**: - **Have you got sales experience?** **If so, APPLY NOW!** **Due to continued expansion, we're seeking experienced Call Centre Agents to join our Manchester based client.** **Duties**: - Resolving low value outstanding parking charges from individuals -...
-
Call Centre Agent
3 months ago
Manchester, United Kingdom Swift Temps Full timeGeneral admin - As a Call Centre Agent, you will be at the forefront of engaging with our valued customers, addressing their inquiries, and providing top-notch solutions. Your interpersonal skills, problem-solving abilities, and dedication to customer satisfaction will be the driving forces behind your success in this role. - Book with business for an...
-
Call Centre Agent
3 months ago
Manchester, United Kingdom Frontline Partnership Group Full timeAs a Call Centre Representative, you will be the first point of contact for our customers, providing them with exceptional support and service. You will have the opportunity to resolve customer inquiries, provide information on our products and services, and ensure customer satisfaction on every call. With our comprehensive training program, you will...
-
Call Centre Agent
2 months ago
Manchester, United Kingdom Swift Temps Full timeGeneral admin - As a Call Centre Agent, you will be at the forefront of engaging with our valued customers, addressing their inquiries, and providing top-notch solutions. Your interpersonal skills, problem-solving abilities, and dedication to customer satisfaction will be the driving forces behind your success in this role. - Book with business for an...
-
Night Call Centre Agent
2 months ago
Manchester, United Kingdom Propcall Full timeOverview: Night Call Centre Agent is responsible for handling and processing all inbound calls outside of normal business hours, including evenings, weekends, and holidays. The agent will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner. You will be responsible for...
-
Call Centre Agent
2 months ago
Manchester, United Kingdom Propcall Full time**Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7. **Overview**: The Call Centre agent is responsible for handling inbound calls during OOH operation between 5pm...
-
Call Centre Agent
3 months ago
Manchester, United Kingdom Reclaim Now Ltd Full timeA Tax reclaim company **Job description** **Call Centre Agents** We are looking for experienced Sales agents to join our existing team. We are offering Full time hours but will also cater for applicants needs in other flexible timings. You will be using a purpose built, modern online based system to contact our verified list of clients throughout the UK...
-
Call Centre Agent
3 months ago
Manchester, United Kingdom Reclaim Now Ltd Full timeA Tax reclaim company **Job description** **Call Centre Agents** We are looking for experienced Sales agents to join our existing team. We are offering Full time hours but will also cater for applicants needs in other flexible timings. You will be using a purpose built, modern online based system to contact our verified list of clients throughout the UK...
-
Call Centre Agent
2 months ago
Manchester, United Kingdom Stirling People Solutions Full time**Call Centre Agent** **Basic salary £20,500 + OTE £28,000 - £32,000** **Location - Manchester** **Full time/Permanent - 37.5 hours a week between 08.30am and 7pm** **Contact - Adam Stirling (Stirling People Solutions)** If you’re an experienced contact centre professional looking for a new role with a well established, national business, this...
-
Call Centre Agent
3 months ago
Manchester, United Kingdom Bold Talent Agency Full time**Call Centre Agent** **Manchester** **Weekly Pay** Looking for an opportunity to start working right away? We've got you covered! Our business and industry are booming, and we're expanding rapidly. We're looking for individuals who are eager to have amazing conversations with our customers and build strong relationships while letting their personalities...
-
Call Centre Agent
2 months ago
Manchester, United Kingdom Bold Talent Agency Full time**Call Centre Agent** **Manchester** **Weekly Pay** Looking for an opportunity to start working right away? We've got you covered! Our business and industry are booming, and we're expanding rapidly. We're looking for individuals who are eager to have amazing conversations with our customers and build strong relationships while letting their personalities...
-
Call Centre Agent
3 months ago
Manchester, United Kingdom Metahire LTD Full time**Call Centre Agent | Full Time Only** **Manchester** **Weekly Pay** Looking for an opportunity to start working right away? We've got you covered! Our business and industry are booming, and we're expanding rapidly. We're looking for individuals who are eager to have amazing conversations with our customers and build strong relationships while letting...
-
Call Centre Operator
2 months ago
Manchester, United Kingdom Hire Group Full timeTitle: Call Centre Agent Location: Manchester **Salary**: Competitive , Permanent We are looking for an enthusiastic and customer-focused Call Centre Agent to join our team in Manchester. As a Call Centre Agent, you will be responsible for handling customer inquiries and providing excellent customer service over the phone. **Responsibilities**: -...
-
Night Call Centre Part- Time
2 months ago
Manchester, United Kingdom Propcall Full timeOverview: Call Centre Agent is responsible for handling and processing all inbound calls outside of normal business hours, including bank holidays. The agent will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner. You will be responsible for providing excellent customer...
-
Call Centre Agent
3 months ago
Manchester, United Kingdom Ascent Performance Group Ltd Full time**A bit about us - ..** We are part of the Irwin Mitchell Group, specializing in secured/unsecured debt recovery and litigation services. At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will play a huge part in the ongoing success of Ascent by...
-
Call Centre Agent
1 month ago
Manchester, United Kingdom Ascent Performance Group Ltd Full time**A bit about us - ..** We are part of the Irwin Mitchell Group, specializing in secured/unsecured debt recovery and litigation services. At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will play a huge part in the ongoing success of Ascent by...
-
Call Centre Agent
3 months ago
Manchester, United Kingdom SimplyOne Dental Full time**Role**: We are currently recruiting for a Dental Practice Call Centre Customer Service Advisor / Receptionist Duties. - Answering inbound calls and making outbound follow up calls - Answering any customer questions and providing high levels of customer service **Requirements**: - Previous customer service experience (essential) - Excellent timekeeping...
-
Call Centre Agent
3 months ago
Stockport, Greater Manchester, United Kingdom LSH Auto - Mercedes Benz Full time €24,232We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Monday - Saturday (rota) Salary £24,232 Plus OTE Bonus Benefits: Colleague Referral Scheme (£500 - £1000) A range of Mercedes Benz training and leadership...