Employee Experience Specialist

4 weeks ago

London, United Kingdom King.com Full time

**Craft**:
HR & Business Support

**Employee Experience Specialist - 6 Month Fixed Term Contract**

Employee Experience is central within ABK’s global HR department. We are the link to the Centres of Expertise (CoE) and provide operations support to teams across HR including People Technology, HR Business Partners and Recruitment.

Working as part of an international team, you will be responsible for delivering an amazing service to employees across the globe. The role of Employee Experience Specialist acts as Tier 1 and 2 support to the business and is the link to our Centres of Expertise (COE) within HR.

**This role is responsible for supporting the full employee life cycle, which includes employee lifecycle data entry and audits, handling employee files and documentation and HR administration (Tier 1 support). In addition to that, you will be independently advising on HR policies and practices, resolving manager and employee policy and process queries, and supporting continuous improvement initiatives (Tier 2 support).**

We offer a hybrid workplace: Our Team First, Hybrid Working model gives teams across the Kingdom the flexibility to decide how they want to work together, with a mix of in
- office and home working. This allows Kingsters to connect, collaborate, celebrate and work effectively in their teams.

**Responsibilities**
- Service first - Provide excellent customer service and act as the first point of contact for incoming inquiries from employees and managers and routine questions related to all types of HR policies, programs and procedures. Utilize these queries to continuously improve Tier 0 information and drive increased self
- service.
- HR knowledge leadership - Maintain an understanding of policies, procedures, and regulations that are significant to Human Resources and applicable to local employment law, as well as provide Tier 1 HR policy interpretation.
- Maintain our HRIS system - Maintain our HR Systems and all people records using Workday and other applicable systems, as well as ensure accurate and timely delivery of data to our internal partners and for relevant Government/Legal Compliance requirements.
- Administer and Maintain our Employment documentation - create and distribute employee life cycle documents/letters and maintain personnel files.
- Process improvement - Be a role model and the champion for HR process excellence. Take an active role in ensuring that knowledge articles and local policies are complete and developed. Lead in educating and advising managers and employees on HR policies, HR practices and local legislation. Identify and provide insight where Ex improvement is needed and help to implement change on a local and global level
- Support the HR Function - Partnering with CoE’s, to deliver projects, improve processes and drive efficiencies within the function.
- Teamwork and independence - Work as one team alongside the Global Employee Experience Specialists in our other office locations and ensure best practice is globally consistent across ABK, where applicable. Take on and independently lead projects where a need is identified to be more effective.
- Manage sensitive people issues - Maintain strict confidentiality and escalate sensitive people related cases to HRBPs/People Directors.

**Skills**
- Demonstrable organizational and excellent time management skills with strong attention to detail.
- Task
- oriented, with the ability to handle a variety of employee lifecycle tasks at high volumes in a fast paced and constantly changing business, whilst also following specific processes and direction from respective team/project leads.
- Experience in supporting HR people processes
- A successful track record in a fast paced, intellectually challenging environment
- Problem solver, with the ability to anticipate problems, provide solutions, prioritise and be proactive.
- Driven by results and execution focused, passionate about continuously seeing tasks to completion and have a methodical approach even when working under pressure.
- Experience of working with recruitment or HR data systems, accurately inputting data and maintaining systems, preferably within a fast
- moving company.
- Excellent written and verbal communication skills with stakeholders, employees and peers to ensure effective team collaboration and an enhanced customer/employee experience
- Knowledge and understanding of local employment law and ability to interpret HR policies
- You’ll appreciate and understand the need for confidentiality and discretion in dealing with any people related activities.
- Excellent IT skills - particularly Excel, Word and PowerPoint.

**Bonus skills**
- Experience with using Workday
- Experience with using Case Management systems
- Experience managing your workload through a ticketing system with queries coming from multiple locations.
- Other languages - we are a Global team.

**About King**

King is the game developer behind the world
- famous Candy Crush

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