First Line Support Agent
4 days ago
First Line Support
Newark on Trent - Nottinghamshire
This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace
Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation.
Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership, Career Progression.
This is a shift role 24 x 7, with a shift pattern of 4 days on, 4 days off, 4 nights on.
**Responsibilities Include**:
- Provide Network & UC support services to our wide range of customers.
- Support Firewall technologies Demonstrable experience within an equivalent technical support role
- Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper.
- Triage and investigate incidents, managing these through to resolution.
- Monitoring tools and protocols (ICMP, SNMP)
- Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience
- Support co-location customer solutions within our Datacentre
**Knowledge and Skills**:
- Strong network or unified communications diagnostic skills.
- Able to assess faults, prioritise, respond, and escalate accordingly
- Able to collate and interpret data from various sources.
- Basic understanding of Network Monitoring Concepts and management tools.
- Basic knowledge of the OSI Model, switching and routing technologies.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Wellness programme
Schedule:
- 10 hour shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Newark-on-Trent: reliably commute or plan to relocate before starting work (required)
**Language**:
- English (required)
Work Location: In person
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