Technical Support Agent

4 days ago


NewarkonTrent, United Kingdom SF Recruitment Full time

SF Recruitment are currently recruiting for a Technical Support Agent based in Newark, Nottinghamshire Area.

This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace

Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation.

Strong Excel skills are key to be successful within this role

Responsibilities Include:

- You will provide first line technical telephone support to customers where you will analyse, investigate, and resolve hardware, software and network faults and issues, or alternatively, escalate if deemed necessary.
- Working closely with team members, you will efficiently manage your own individual tasks whilst also supporting the overall team workload.
- You will accurately process all orders and package parts ready for despatch to customers.
- Generating reports for the management through internal systems as well as Excel and delivery with the good time manner.
- Extensive data entry and data management that requires attention to detail.
- Managing and cross-checking back-order reports (inhouse and 3rd party contractors)
- Providing back up support to the customers at weekends (1 to 2 per month)
- Team leading during line manager absence.
- Other ad hoc administration and customer service tasks as required.
- A self-motivated person, driven to get things done.
- Ability to work under own initiative with strong organisation skills.
- Brilliant communication skills and a great ability to translate plan into action.
- Proficiency of Microsoft Office.
- A ‘can do’ attitude and confident in multitasking.
- Effective time management skills with the ability to meet set deadlines.
- Attention to detail with the ability to analyse information.

Hours: Monday - Friday 9.00 am - 5.00 pm

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,500.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Private dental insurance
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newark-on-Trent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- First Line Support/Administrative: 1 year (required)

**Language**:

- English (required)



  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **Romanian Speaking Technical Support Agent** **Newark, Full time, Permanent (Remote / Home Working Available)** **Salary £20,700 per annum.** We are seeking a Romanian speaker who has exceptional customer service skills for our award-winning client in Newark. This full time, permanent role will suit somebody has a flexible attitude to working, an...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **Spanish Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £11.00 per hour (To increase following probationary period)** We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will suit...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **Polish Speaking Technical Support Agent** **Newark, Full Time, Permanent Salary £22,888** We are seeking a **Polish** speaker who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will suit somebody has a flexible attitude to working, an understanding of technology and a superb...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **Spanish Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £11.00 per hour (To increase following probationary period)** We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This role is full time, permanent role that will suit...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **French Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £21,200 - £22,500 Pro Rata** We are seeking a French speaker who has exceptional customer service skills for our award-winning client in Newark. This full time, permanent role will suit somebody has a flexible attitude to working, an...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **Spanish Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £21,200 - £22,500 Pro Rata** We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This full time, permanent role will suit somebody has a flexible attitude to working, an...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **Spanish Speaking Technical Support Agent** **Newark, Full Time, Permanent (Remote / Home Working Available)** **Salary £21,200 - £22,500 Pro Rata** We are seeking a Spanish speaker who has exceptional customer service skills for our award-winning client in Newark. This full time, permanent role will suit somebody has a flexible attitude to working, an...


  • Newark-on-Trent, United Kingdom Future Prospects Full time

    **French Speaking Technical Support Agent** **Newark, Part Time, Permanent (Remote / Home Working Available)** **Salary £21,200 - £22,500 Pro Rata** We are seeking a French speaker who has exceptional customer service skills for our award-winning client in Newark. This full time, permanent role will suit somebody has a flexible attitude to working, an...


  • Newark-on-Trent, United Kingdom The Barcode Warehouse Ltd Full time

    **Job description** **We are Disability confident** - ‘The Barcode Warehouse, is the UK’s leading specialist provider of barcode technology, RFID, labelling and enterprise mobility solutions in the UK. The business is currently embarking on the company’s biggest and most significant transformation. Already an incredibly successful company, The Barcode...

  • Customer Support Agent

    7 months ago


    Newark-on-Trent, United Kingdom Reflect Recruitment Group Ltd Full time

    We are recruiting for a key Operations/Customer Service Agent for a company based in Newark. The position is 1st Line Technical Support, Reservations & Rates Loading Specialist to join the Head Office in Newark as they are looking to grow the team. This fast-growing Company is looking for a self-starter who is enthusiastic and willing to jump in and roll...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Job Title: IT Service Desk Agent - Technical SupportWe are recruiting an experienced IT Service Desk Agent to join our team at the University Hospitals of North Midlands NHS Trust. As a key member of our IM&T department, you will be responsible for delivering exceptional technical support and customer service to our staff and patients.About the RoleThis is...


  • Newark on Trent, Nottinghamshire, United Kingdom Ambitions Personnel Full time

    We are recruiting highly motivated and detail-oriented individuals to fill the role of Operational Support Agents with Ambitions Personnel in Newark, England.Successful applicants will enjoy a 4 on 4 off shift pattern, working days from 7am to 6:30pm at a competitive rate of 11.90 GBP per hour.This position provides an excellent chance for immediate...

  • Operations Agent

    4 days ago


    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Operations Agent Newark, Part Time, Permanent** **£21,000 (rising to £21,500 after 6 months)** We are seeking a Operations Agent for our Newark based client on a part time basis. You will be joining a friendly, welcoming team in a varied and exciting role. **ROLE AND RESPONSIBILITIES** As Operations Agent, your duties will include: - Data Entry and...

  • Operations Agent

    3 days ago


    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Operations Agent Newark, Full Time, Permanent** **£21,000 (rising to £21,500 after 6 months)** We are seeking a Operations Agent for our Newark based client on a full time basis. You will be joining a friendly, welcoming team in a varied and exciting role. **ROLE AND RESPONSIBILITIES** As Operations Agent, your duties will include: - Data Entry and...

  • Operations Agent

    22 hours ago


    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Operations Agent Newark, Full Time, Permanent** **£21,000 (rising to £21,500 after 6 months)** We are seeking a Operations Agent for our Newark based client on a full time basis. You will be joining a friendly, welcoming team in a varied and exciting role. **ROLE AND RESPONSIBILITIES** As Operations Agent, your duties will include: - Data Entry and...


  • Burton-On-Trent, United Kingdom Project Better Energy Full time

    **Job Title**: Technical Support Agent **Salary**: £22,000 **Location**: Burton **Who are we?**: Project EV part of the Project Better Energy Group has established itself as the up-coming market leader in electric vehicle charging, providing solutions for EV drivers to charge at home, at work and on the road. On our mission to make charging simple and...

  • Reservations Agent

    7 months ago


    Newark-on-Trent, United Kingdom Future Prospects Full time

    **Reservations Agent** **Newark, Full Time, Permanent** **£24,000 Per annum.** We are seeking an **Reservations Agent** for our Newark based client on a full time basis. You will be joining a friendly, welcoming team in a varied and exciting role. **THE ROLE** As **Reservations Agent**, your duties will include: - Data Entry and rate loading to be...


  • Newark on Trent, Nottinghamshire, United Kingdom Rise Technical Recruitment Limited Full time

    **Key Responsibilities**In this Technical Support Specialist role, you will be working as part of a specialist team, providing technical support and maintenance services to our clients in the Nottinghamshire area. The successful candidate will have a multi-skilled background and excellent problem-solving skills.

  • Viewing Agent Newark

    6 months ago


    Newark-on-Trent, United Kingdom Advanced Resource Managers UK Full time

    VIEWING AGENT - NEWARK & GRANTHAM - PERMANENT - HOME WORKING Optamor is working with a well-known estate agent, and they currently have a vacancy for a Viewing Agent in the Newark & Grantham area. About You: You will have experience in customer service, hospitality, or real estate, you will be confident and happy to meet people face to face. You must have...


  • Newark on Trent, Nottinghamshire, United Kingdom Ambitions Personnel Full time

    We are seeking a highly skilled Product Service Agent to join our team at Ambitions Personnel based in Newark.The successful candidate will work on a 4 on 4 off day shift from 7am to 6:30pm, earning £11.90 per hour.This is an excellent opportunity for immediate starts with potential for a permanent position.Key responsibilities include:Providing exceptional...